Pros:They staff in munich they tried to help
Cons:The car was not not the type of what we selected.
Pros:Car was clean and nice. Electric was helpful for saving on gas costs.
Cons:Munich office was not open when we got there and had to wait outside for someone to arrive to help us with our reservation. Employees were nice but the office was big and empty and full of boxes and felt very strange, like we weren't in the right place. They let us know the insurance we has was not sufficient so we had to pay for more which was frustrating but nice to know.