Great experiencePros: Free upgrade, and the customer service rep waited till our plane landed before shutting down the rental counter. Clean, new, and comfortable. Loved the unlimited miles, that saved us so much money while traveling to three different states to visit family.
10.0 ExcellentJan 30 2017
Road tripPros: New comfortable ride The front window fogged up and we couldn't see often Something was wrong with the front window and defrost Otherwise we had a great time and your people were really nice and even gave us follow up calls
10.0 ExcellentJan 10 2017
Awesome staff, very helpfulPros: Jose went above and beyond! Was understanding that we we're going to be late arriving, and forwarded messages to the late shift attendant, who in turn helped us get out of the rental quickly an ⓓ on our way.
Pros: Nothing. I was called the day of my reservation and told that there were no cars available.Cons: Everything. I was called the day of my reservation and told that there were no cars available
8.0 ExcellentAug 31 2020
10.0 ExcellentMay 31 2020
Pros: Excellent customer service and easy drop off
9.2 ExcellentMay 28 2020
Pros: Great staffCons: Due to airport construction the car was a good hike from the counter
8.8 ExcellentMay 26 2020
Cons: Awesome customer service and very affordable. Only thing was that vehicle was not clean or sanitized. It was a little uncomfortable driving home. Once I was home I sprayed it with lysol. Other than that it was an awesome experience. Thanks
8.8 ExcellentMar 15 2020
Pros: Easy drop off. The pick up was not as smooth, but it seems airport is doing renovations so the lot is not in its usual space.
4.0 OkayFeb 6 2020
Pros: The vehicle and promptness in and out service.Cons: Long time customer of enterprise for 20 years in dallas location. Overcharged fuel which I saw by looking at details of bill. Was fixed after calling which should not have been necessary.
4.4 OkayDec 12 2019
Pros: Staff was friendly but vehicles were not available.Cons: Vehicle had dirty windows (inside). Vehicle selected via Kayak was not available.
2.0 MediocreMay 10 2019
Cons: After making reservations and arriving at location, Enterprise did not have any vehicles besides a SUV and a large van. I asked why did websites allow rentals to be reserved, and they stated it was out of their hand.
6.8 GoodOct 18 2017
Decent car - good customer service - excessive drop off chargesPros: Quick drop off. Nice people.Cons: Excessive fee to drop off car in different city.
Pros: Drop off was drop and goCons: Upfront with “managers choice” special the car just ended up being the smallest compact car they had. Also we asked for a ride to the airport and it was a hard no.
8.0 ExcellentMar 2 2021
Pros: Staff was very nice. Drop off was fine and it was easier to get to in the early morning hours.Cons: The tank was not totally full when I got it. My fault for not noticing or calling in. I still haven’t gotten a receipt via email.
3.6 MediocreFeb 15 2019
Cons: Apparently I booked with Hertz in Brownsville instead of at the Brownsville airport. The two behaved like separate entities. Not enough space here to go into detail, but they could've handled this much better.
10.0 ExcellentFeb 20 2018
GreatPros: They didn’t have a minivan though upgraded me to a suburban for free. My experience in the past is to get the next cheapest option.Cons: Drop off
10.0 ExcellentMar 18 2017
Vacation in BrownsvillePros: The ocean view in South PadreCons: I did not know it was the beginning of spring break.