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Pros:Great customer service, clean building
Pros:The were as accommodating as possible to my needs.
Cons:I would like to have know I had an ezpass available and how to use it.
Cons:The Hertz location is grossly understaffed. The employees are disgruntled. There is no queue which means I get into spats with customers over who was there first. The vehicle had been smoked in and was filthy upon pickup
Pros:The staff is attentive and have taken care of my needs each time I have rented there. They are a busy place and they juggle all their responsibilities in a respectful manner.
Cons:I went there with a reservation and they said they had no cars. WTF. Never again. Don't rent here.
Cons:not over book cars.
Pros:Rental was good minus terrible wipers and no. Auto start and cruise not working
Cons:Pick up made me wait HOURS with no compensation
Pros:Staff was very pleasant
Pros:Friendly and helpful staff both at pick up and drop off
Pros:Service was great and staff was very helpful.
Cons:Nothing I didn't like.
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Pros:Requested car (premium suv) was not available. No calls beforehand. Arrogant franchise owner.
Pros:I like the van.
Cons:It could of been cleaned more we found lottery tickets in the Console
Pros:Eric was very nice got me a beautiful car Nissan . It drive very goid thank you for the nice rental.
Cons:Nonething. It wonderful.
Pros:The staff was flexible.
Cons:Customer service. The guy was too busy to provide good customer service both times.
Cons:They dont get the cars washed in the winter. My rental was filthy outside.
Pros:Very good experience with Budget rental in Royal Oak Mi. I am new to renting a car. process was very quick. I have not driven a car in years ( typically SUV or truck) but for the time I had the Mazda 3 I enjoyed driving it.reservations were made easily and when I needed to extended it 1 day that was easy too.
Cons:I wanted to drop of my car after hours the night before it was due. Called 800 number was told the nearest location to where I was had a drop box for the key. Filled the gas tank got there no marked drop box called 800 number they informed me that no the only drop box was at Detroit metro airport.. This was inconvenient as the following day my daughter had to take time off to get me back there by 7:00 a.m. to drop the car off. There I was told had I called them directly I could have made arrangement for night drop off. I wish at the pick up point they would have told me to call ahead and also the person I talked to at the 800 number gave me correct information.