2.0 MediocreJul 12 2020
Cons: Letting us know you havr to have a credit check b 4 you go and pick up a rental.. To find out you are denied
10.0 ExcellentMar 26 2019
Pros: The staff was extremely friendly and I had a great experience! I've never rented from Budget before but from my first interaction with the staff, I knew that I made the right decision.
9.2 ExcellentFeb 11 2019
Pros: Patrick was very friendly.Cons: I think I could have saved a little more if I had used the 30% rentalcars.com offer that was in my email; but, I ran out of time to change my reservation. On 2/4, I paid $136 for a one day rental, St. Louis, MO to Hickory, NC. On 2/10, I paid $36 for a 2-hour rental, Lynchburg, VA to Richmond, VA.
6.0 GoodMay 15 2018
The vehicle was fine, Budget’s service was terrible!Pros: Car was clean, late model, ran well, no issues with the vehicle.Cons: The employee morale at the St Louis Airport Budget is terrible! Not one “hello” or smiling face during the entire car rental experience - both renting and returning. Things started at the airport with the Budget shuttle driver yelling at an elderly customer who was having difficulty boarding the shuttle. When we arrived at the service counter(shared with Avis rental car), we were met with a long line, we have no issues waiting in line, but since the counter is shared with Avis rentals it was confusing to figure out which side to go...as it turned out, there’s only one line, but a simple sign or a door greeter would have been nice as many other customers were just as confused as we were. When we finally made it through the line and approached the service counter, I was checked in by a “Manager” who already looked annoyed, he mumbled every word he spoke and got visabily angry with me as I kept asking him to repeat himself. He didn’t have a speech impediment, I just couldn’t hear him speaking to me over the other customers and representatives. He whispered something to the representative sitting next to him while he could not find my reservation, at one point he handed me back my Govt. CC and ID and told me someone else whould finish helping me as he was going to take his break. I finally got the rental vehicle which ended being $110 more than the quoted price, I called the 1-800 number to try to figure out the price difference but gave up after being transferred several times, I had already taken possession of the vehicle, so I had my doubts they would be able to do anything about the price anyway. On return of the vehicle, we were once again met with a confusing experience, there was a rental return sign pointing to several lanes already full of returned vehicles, I had to weave my way through several lanes until I thought I found the right space, I stepped out of the vehicle and waited for an attendant to check the vehicle back in. After not being acknowledged for several minutes, I walked across the lot to ask another attendant what to do, he suggested that I just leave the vehicle and I would get my receipt emailed to me. I’m familiar with the car rental process at airports, I travel frequently for both work and pleasure. I’ve never had such a poor rental experience previously. This appears to be an employee morale problem much larger than a few disgruntled workers.
2.0 MediocreOct 10 2017
Cons: i rented a car from airport site using kayak. when i went to pick it up it was another site in town. kayak let me down..... budget helped me correct it.
2.0 MediocreJun 13 2017
Charged more than agreed upon rate - made returning car VERY difficultPros: Car was okCons: Rate quoted: $226 Rate Charged: $301 Gave a very bad return address that was 30 minutes from airport and the would not shuttle to airport
2.0 MediocreMar 26 2017
Cons: I was FORCED to pay for loss/damage insurance or told I could not rent the vehicle. This was DESPITE the fact that I had a reservation with a confirmation number for the car WITHOUT the insurance. This is complete highway robbery and fraud. I am extremely mad that I was forced to pay almost $200 that I didn't want or need to.
10.0 ExcellentMar 21 2017
Car Rental made easyPros: My price was extremely reasonable. The car was a hybrid and cost $19 in gas for my whole trip. Rental and return were fast, efficient, and the service was friendly. This was the best rental car experience I ever had!Cons: I had no problems with this rental.
7.6 GoodOct 21 2016
Pros: Car was dirty at pickupCons: They gave me $50 off to compensate for the dirty car.
4.8 OkayOct 15 2016
never again if I have a ChoiceCons: I rented the vehicle through Kayak and printed the confirmation email. However when I got to budget to pickup my vehicle, they had it noted for completely different dates and would not honor my Kayak rental. I ended up paying twice as much as what I had budgeted. The car was not clean inside or out, and the Bluetooth stereo would not sync for hands free operation. If I have a choice in the future, I will not rent from budget again.