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Pros:Nothing since they did not have a car for us
Cons:Wring car, didnt care, no discount, then the crappy wrong car had NO GAS in the tank. Took it back next day ans went with Avis. Now i am still being billed for Hertz.
Cons:I was told there was no car available for me and that I could wait to see if they had anything the next day. Then they were shocked i wanted to cancel the reservation. I had planned a cross country trip and needed to leave early in the morning the next day. So I was left scrambling to find another car from another business. Luckily the Budget counter had something for me and they were able to help me out. Now I know to go to Budget instead of Hertz in the future.
Pros:Very quick and easy drop off in Hilton Head. Loved the car!
Pros:Diane from the airport Savannah/Hilton Head was awesome! She helped me figure out an option when I realized that I reserved the rental car through the wrong airport. She helped me remain calm and found us a minivan that would accommodate my large family & our luggage.
Cons:Unfortunately, I learned that if you accidentally order a car and pay in advance..and accidentally book the wrong airport (there are 2 Hilton head labeled airports), you cannot transfer any of the prepaid car to the new location. I paid in full for 5 days and Hertz said it's a locked in deal so they wouldn't honor even a discount. So, I had to pay for 2 vehicles on my trip. Completely, not cool.
Pros:Good experience and will make reservations through kayak and hertz in the future.
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Pros:Worker was friendly, car was clean, love that it didn't have a full tank so no pressure to return it full which is always a pain on the way to the airport.
Cons:Didn't have the car I reserved or pretty much anything other than a tiny kia.
Pros:Friendly and professional staff
Cons:Full tank of gas, a little cleaner on the outside and a little less expensive.
Pros:They had no cars available all day when I arrived which left me stranded.
Cons:They had no cars available all day when I arrived which left me stranded.
8,8 Very Good
Pros:How quick the drop off process was.
Cons:The person at the front desk was quick and cordial if not a bit under enthusiastic to be working compared to his counterparts in Charleston.
Pros:The company didn't have a car for me.
Cons:The company didn't have a car for me.
Cons:First time to the airport so it was a little tough to find.
Cons:I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!
Cons:I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating. Also, there was no cruise control.
Pros:The pickup was quick and easy. Nice car. Very easy
Cons:Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.
Pros:Very pleasant experience.
Cons:The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.
Pros:Car ready when I arrive. Quick return.
Cons:There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.
8,0 Very Good
Pros:Nice car. Pick up and return easy.
Cons:There was no car available at the location or on the whole island.