The following is not necessarily the fault of Kayak. With this above said, this was my worst car experience I’ve had with any rental company. This vehicle was not safe to be driven. It has a lot of mechanical issues with over 70,000 miles. This is not normally a problem for a Toyota, but it is clearly evident that this vehicle has not been maintained for the last year. The sticker on the windshield leads me to believe the oil has not been changed for over 30,000 miles. The tires are going bald and the car needs new brakes. The alignment is off kilter and the steering wheel had to be turned 20-30 degrees to the left in order to keep the car straight. I have already attempted to contact dollar on this matter because this was the first time I felt unsafe driving a car that was not mine. Aside from that the vehicle was fuel efficient and if they fix the car, it should last many more years.
They didn't have my car and the only person there told me to just look around and find a car. I walked around for an hour with no help.
Car was given to us dirty and then once it rained, it turned muddy. We had to pull off the highway and clean all the windows in order to see out clearly. The inside needed to be vacuumed and there were no floor mats.
Hiro (not sure how to spell his name) was incredible at helping me get exactly what I needed for our trip. I'd recommend them to anyone and visit them myself again the next time I need a rental at BNA.
I made a reservation specifically for a Ford Transit passenger van and Dollar Car Rental tried to give me a Honda Odyssey mini van, which does not have nearly enough space as we needed. So I cancelled the reservation and went with a different rental company who had the vehicle I needed and also ended up spending less money.
They would only give an EV. I can’t drive EV. QEEQ did not refund. Should have been clearer when booking that “mystery car” could be EV. No car and no refund. The worst booking ever.
