2.0 MediocreJun 30 2021
Worst experience of my life. Took my reservation then called to tell me they closed at noon on Saturday but the airport would be able to accommodate me. Once at the airport they gave me the wrong car and charged me DOUBLE. Will never use them again
2.0 MediocreMay 18 2021
We were never even able to get a rental car; even though we made a reservation days in advance, they ran out of cars. There were 7 angry people ahead of us waiting for cars. We didn’t have the time so we had to uber. Not a good experience. I sure hope I can get all of my money back.
2.0 MediocreApr 28 2021
No, rude as I so not have a 680 credit score. I was approved by Enterprise but decided to drive my vehicle.A nicer person than Sarah Losacco and less discriminating policies. I was ready to spend $600 dollars for a 3-4 day rental and they should have indicated the ridiculous credit score requirement before sending a reservation and confirmation number and wasting my time and making me feel small. Never going back!!!
2.0 MediocreApr 18 2021
Staff? You mean the ONE guy all by himself? He was very nice and was running around like crazy trying to do it all. He seemed as he was getting things done. He was great.It would have been nice if I didn’t book a reservation and get it confirmed only to fly from CA to TN and find out it was canceled due to you overbooking. Do you realize how much of a screw up that is by you? We had to take a cab to the off airport site(which I knew already) but when we got there, we were told there would be no car for us. We were told that HERTZ canceled our reservation. I never got an email or a phone call. Still to this day. It is such bullshit to not notify a customer of this ahead of time.
10.0 ExcellentApr 13 2021
Very accommodating staff. Very friendly. Cleanest rental car I’ve had
2.0 MediocreApr 10 2021
I never got the car! They canceled and called when I was already on the plane. They called and told me an hour before we were going to pick it up. I want my money back.If you don’t have cars available... don’t sell them. Or tell them sooner and not an hour before pickup.
2.0 MediocreMar 3 2021
As I was landing, I got a phone call from Hertz location that they do not have a car for me available any more. I confirmed the reservation and prepaid 2 times before I left for my trip. I called customer service and was on the phone for 55 minutes to be told that no one can get ahold of this location and they don’t know why I am calling because my reservation was still active and I should go to location to get the car. I asked if they could give me any car from any location, including airport location, I was told no car was available in Nashville area. I went to Hertz website while talking to customer service and searched for car, they were offering 10 cars at that moment. I went to the hertz counter and explained what happened and they gave me a car and even though I prepaid they charged me for difference . I was told I need to return the car to the location where I originally made reservation, and I did last night, no one was at that place, no drop box for key, no sign on the door giving any instructions . I tried to call customer service, 4 times , I was placed on hold and transferred, so I went to airport leaving the car there with key inside , and because I stayed there for so long trying to call and walk around building , I MISSED MY FLIGHT! I called hertz and I was told the system is being updated to call back later. Btw I was not only customer there, she had same issue and missed her flight.
6.0 GoodFeb 16 2021
They didn't have the car we reserved at the pickup location and it cost us hours of our trip
10.0 ExcellentFeb 3 2021
Staff was very friendly & helpful
2.0 MediocreFeb 3 2021
The staff was courteous, but the cars weren't in good shape. I'm still waiting for a refundThe cars could have been in a better condition