Excellent
8,0
Pros:
The location was good and the look of the hotel was nice. The Starbucks inside the hotel was a plus. The room as smaller than expected but had everything we needed.
Cons:
There was only one elevator for the whole hotel and it was super slow. The pool looked like it needed a new coat of paint. The sofa bed was dirty and the beds were uncomfortable.
Excellent
8,0
Pros:
I liked the bar area and that the rooms were nice. I liked the location.
Cons:
I didn't like that our room was not ready after a 4-hour drive. Check in was at 3pm and we arrived at 4:07 pm. It was an accessibility room. I booked 4 other room through the hotel. When I booked through the hotel, they were going to note I needed an accessibility room for my 97-year-old wheeled bound mother. The lady at the desk said the room needed to be cleaned and it would be about 30 minutes and I would receive a call when the room was ready. We took my mom to one of my sister's rooms to use the restroom. The wheel chair didn't fit. We went to run some errands and about 2 hours later I realized I never received a call from the hotel. I called my husband who stayed behind with my mother and other family members at the hotel to wait on the room. He said no, I called the front desk and the lady (supervisor) said we had already checked in earlier. I explained to her the situation with the room not ready and the fact that they failed to call me when the room was ready. I explained to her my tired mother had already been in the bar area for 2 hours with my husband waiting on the room. Still, the supervisor was not willing to give my husband a key to the room, per "third party policy" and my safety. I even suggested she take my husband's driver license. After more discussion and the lady telling me she didn't appreciate my tone, she gave my husband the key. Yes, I was perturbed with situation, and the lack of compassion for my mother. I don't think I asked for an accessibility room through booking.com. I'm not sure. I don't see it on my confirmation email, but the supervisor referred to my booking through a third party. I feel bad for forgetting to follow up on the room with my husband, but I should have received a call as agreed on. The room should have been ready. We arrived at 4:07pm. Check in was at 3PM.
Excellent
9,0
Pros:
The room is very big, has good lighting, the coffee is very good. The breakfast is the best I have ever had. The ge te is very friendly.
Cons:
I didn't like the bed, it's not very comfortable. I didn't like that I didn't have Tina in the bathroom. And the bathroom is very small.
Good
6,0
Pros:
The staff were very nice and the lobby was amazing!
Cons:
stayed on 9th floor, out of the three elevators in the entire building only 1 worked. The room had a musty smell and seemed like it had a layer of dirt everywhere.
Excellent
10,0
Pros:
Beautiful building lovely people everything is wonderful restaurant Barn beautiful view and indoor pool
Cons:
I need a little bit of better lighting
Excellent
10,0
Pros:
Great service from Scarlet and jewels.... definitely going back. Demmm 🍟 fries thoooo!!!!!! Ufffff, matter fact I'm about to book right this minute.
Cons:
Everything was perfect
Excellent
8,0
Pros:
The beds are comfortable, very clean even though it is an older hotel, has an indoor pool and jacuzzi.
Cons:
Not enough parking
Excellent
10,0
Cons:
Clean great staff breakfast very good
Excellent
10,0
Pros:
High end feel for $120 per night. Friendly, helpful desk staff. Soft big bed, glass shower with piles of towels & pillows. Great temperature control. Twin big screen tv. Work desk, iron, coffee maker. Spacious wo room suite, very secure with ample lighted parking. Looking forward to next time.
Cons:
This was a great experience with no issues.
Excellent
8,0
Pros:
Hotel decor was modern. Bed was very comfortable, and room service was fast. Bathroom a little small but shower is updated with sliding glass door.
Cons:
No water bottles in the room. Light on the balcony was bright with no way to turn off, would have preferred to sit on balcony watching the McAllen landscape in the dark.
Excellent
10,0
Pros:
nice, clean, AND spacious.
Cons:
Cold shower at approximately 10pm but was working the following morning.
Excellent
10,0
Pros:
Reservation was made a few days before with out a hitch. Check in was smooth, clean room, great floor plan. Separate living area with pullout sofa kept peace within our family. Lots of towels, small fridge and sink. Will be back.
Cons:
Construction
Excellent
8,5
Pros:
The room was very comfortable and clean.
Cons:
The only I had a problem with was the vending machine wouldn't take paper money.