Hotels near Jomo Kenyatta Airport, Nairobi

Pros: Everything was very good

Cons: I can’t say since all was very good for me

Pros: Absolutely Nothing

Cons: Old and not modern, traffic is horrible and so are the staff

Pros: Everything

Cons: Nothing

Pros: Great location in CBD. Fantastic staff. Nice, clean rooms.

Cons: Check in process a little lengthy

Pros: We liked the Thai Chi restaurant and the bar was pretty spectacular. Loved all the old memorabilia.

Pros: The staff was wonderful and the place was nice and clean and the food was good.

Cons: I had booked the Sarova Stanley since I was there last year and it was wonderful and had beautiful large rooms, a great rooftop pool restaurant and bar, but because of Covid-19, I was redirected to Sarova Panafric, which was nice, but not nearly as luxurious. At first I was frustrated, but the staff (Benson and Kennedy to name a few) were very wonderful and accommodating which seemed to overshadow some of the issues with the Sarova Panafric, which were much smaller rooms, and due to the pandemic the pool was not open, but wasn’t as nice as Sarova Stanley and the location was ok, but not as convenient as the Sarova Stanley. All in all it was a fine stay, but I felt the cost was sufficient for the Sarova Stanley, but not the Sarova Panafric.

Pros: Excellent in all ways. Some of the facilities were closed because of the ongoing coronavirus crisis, but this was completely understandable. More important to note (and emphasise) was the kind heartedness, good humour, flexibily and genuine concern of all the staff we met in what were very trying circumstances. The Stanley was brilliant in a crisis and I am certain they'd be brilliant in normal times as well. Number one choice for Nairobi for sure.

Cons: Nothing. It was all great.

Pros: Location

Cons: The room smells and is stuffy. Windows are permanently locked and no air fresh air circulation.

Pros: The food was great. People and staff were nice. Location in town was great.

Cons: Roaches in my room. This is not 5 star even though it’s advertised as such. Windows at the entire facility were dirty. Lighting in rooms are poor.

Pros: The service and food are excellent Very comfortable beds too b

Pros: Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!

Pros: Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.

Cons: Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.

Pros: Nice hotel and the staff were very friendly and accommodating

Pros: IAM IHG platinum ambassador and I used to be in intercontinental nairobi and it is the first time for me in crown plaza Nairobi but it is good due to people that working there especially he man in reception desk ( I don't know his name that took the dollars from me and solve all problems to me and sure Mr Simon he is the best representer for the place .....

Cons: We can't judge due to covid 19 and lockdown ,, it made all fun facilities off

Pros: Staff is very friendly and helpful- especially night receptionist Edward and concierge in this difficult times. The hotel might not be state-of-the-art but people make it pleasant. Rooms were clean, though we do not like carpet floors.

Pros: Very nice hotel! More then expected for this price! Loved it!

Pros: The service was amazing. They waited on me hand and foot. The hotel was extremely clean. The shower head was amazing. I loved that the room had a shower and a tub.

Cons: The hot water was not hot enough in the shower.

Pros: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).

Cons: The food was ok. As a vegetarian, I don't expect a lot in Kenya. I had essentially two choices--vegetarian pizza, and pasta. There might have been a sandwich. I shouldn't complain, while the choice was limited the quality was good.

Pros: I had breakfast in the room, but because of illness could not eat.

Cons: The TV was dark and only a three or four programs available.

Pros: Simply perfect 👌🏾

Cons: Everything was perfect 👌🏾

Pros: The staff, the quite environment, the restaurant and the large and clean room.

Pros: Good staff service

Cons: None

Pros: Close to the Airport

Cons: Sad that it’s so quiet , but that’s due to Covid no ones fault

Pros: The place location is just superb,cleanliness is at the top.staff are amazing.

Cons: We actually liked almost everything but only some small points that lowered our expectations about panari are lack of muesli/yoghurt/honey.also the stuff are amazing but at least lower their voices around the restaurant.

Pros: Bed was comfy. Room service was ok.

Cons: - We arrived at 11pm (11 in the evening to be super clear) and not only did they have trouble finding the confirmed reservation, but they also didn't have the room ready. We booked days prior and also called to confirm the reservation the day before. - Upon checkout there was a $40 phantom charge that wasn't agreed upon. They would not let us leave until we paid this, and I promptly challenged the charge with my credit card company.

Pros: This hotel directly overlooks Nairobi National Park so you can sit in your room and view wild animals! It's even better from the 10th floor open bar and restaurant. It has history too. Served as the American Embassy after the bombing in 1998 in Nairobi.

Pros: Staffs and cleanliness

Cons: Nothing

Pros: The hotel was located fairly close to the airport. The Hotel drivers that picked me up from the airport and back, were timely and very pleasanat.

Cons: A King Bed is not two twin beds pushed together. Hot water should not have to warm up 15 minutes every time you want to shower. The red bed comforter had stains and it needs to be cleaned.

Pros: Good location. Easy to access transportation, stores, and local places of interest. The rooms are very comfortable. The staff is amazing! They are ready to help you and assist you with everything. The view from the terrace is fantastic. The chef makes amazing meals. We had dinner at the B&B a couple of times, and, as foodies, we were very impressed. The staff makes you feel so much at home - I feel like I left my new family behind. Have Peris, the manager, build your Kenya safari itinerary. She is amazing at her job. Khweza, thank you for having us and making our visit a marvelous adventure. One more thing, I like that Khweza has a tip box so you don't have to feel that you are tipping at every step of the way. You can just use the tip box daily or at the end of your stay.

Cons: Nothing that would keep from staying again. Cleanliness could be somewhat better, but I did walk around barefoot. Maybe the B&B just needs a little upgrading, but we have to keep in mind that the pandemic era has been hard on all our businesses. Way to hold on Khweza!

Pros: Reading other reviews I was first a bit worried about the place & location. Now, having stayed there for two nights I can highly recommend it to any fellow traveller. The place is clean, the rooms are nice, people are friendly, breakfast is tasty, the rooftop terrace is great, and the location is within walking distance from the CBD (maybe not during the night but during the day I felt perfectly fine walking around the neighborhood)

Cons: Maybe two minor remarks: additional mosquito nets on the bathroom windows, and breakfast on-time.

Pros: - Friendly staff  - Breakfast is hearty. And you can choose it from various options - Lovely roof  - Nice room - Close to the city center

Cons: - The hotel is old and needs repair. The sink is leaking, the door lock needs a replacement... I asked them to fix a door lock with a screwdriver because it was difficult to open the door. They said it will be fixed, but they did nothing with it. - Really weak Wi-Fi - The laundry cost $16. Firstly, it's too expensive for this, to my mind. Secondly, the administrator didn't tell us about the price when we asked about laundry. So it was an unpleasant surprise when we got our clean clothes

Pros: Very nice team, Ted and Gonia were very good and chef also very nice

Cons: Nothing

Pros: Staff, rooftop and comfortable room.

Cons: Everything was perfect.

Pros: It's proximity to the city

Cons: Coffee in the rooms

Pros: I liked all there services. That was awesome!.

Cons: There was nothing to dislike.

Cons: We went here because it said there was an outdoor jaquousi/hot tub but it was empty. It also said we would have a big personal tub but it was the normal size

Cons: I called 2 days prior to my check-in, and tried to book a massage for my wife and myself. The person on the phone said that it was not neccesary. When we came to request the massage they said that everything was full. I let them know that I was really disappointed. In the end, they managed to call extra staff and we were able to have the massage. But you can avoid these inconvenience if you let the customers book in advance.

Pros: The main restaurant was poor and disapointing. It took us nearly 3 hours to get there from the airport. Very little to do outside the hotel.

Cons: The hotel had better times. The best part is the well maintained park. There was no hot water every second day

Pros: The fact that you can stay in all day as everything is on site: restaurants, spa, gym, tennis, pool. I liked the rooms were big and the wooden floors. The staff was very nice. The reception was very responsive in arranging things for me. The garden was very peaceful and quiet. Good choice of food on the menus of the different restaurants. Valentina the masseuse was excellent. I marked the rate of the room as good because I paid 30% of the price. I may have paid up to 50% but no more.

Cons: I think that it needs some upkeep. While I didn’t mind the crack and rust here and there because I paid 30% of the price, this establishment has not been well maintained. Same in the spa: carpet is very old and furniture needs changing. I also found the price of the 24h restaurant prohibitive and the quality of the room service very disappointing. I was also annoyed at a mistake they made when I extended my stay and wanted to pay everything upfront. This caused me 45 minutes of pain when checking out while my taxi was waiting and i was not responsible for anything. They did not offer me an apology until the very end when I said I would leave a bad review. Although I appreciated the staff’s attitude and promise to have a commercial gesture next time, this was very frustrating and I think they owed to wave the fee they incurred and compensate me for my taxi. Given how very little clients there were I am surprised they did not care more about being more apologetic for an amount that was quite low and which they recognised should have been charged way earlier when I settled my bill.

Pros: Staff were polite and helpful, the cafe and bar were 24 hours so when we arrived in the evening we were able to eat and get something to drink. The room was spacious and the bed comfortable with a lovely balcony perfect for enjoying a morning coffee and breakfast on.

Cons: N/A

Pros: Location, outdoor environment, so peaceful and quiet

Cons: A bit old and needs to be renovated.

Pros: The bed, shower and staff were super.

Cons: Just that the windows dont open but they explained the reason and I understand 100%. They have ventilators though.

Pros: Me and my mother stayed at this hotel from 19/2 to 27/2-21. Best hotel in the center of Nairobi. I would recommend this hotel if you want to stay centrally. Everyone who works there is super nice and service minded. I especially want to thank Peter from the restaurant and Moses from the reception, they wher super nice employees who have customers in focus.

Pros: Everything was superb

Pros: - Place was very clean; - staff friendly and very helpfull; - Location is excellent for business visits in Nairobi's CBD; - I liked the nostaligia of an old hotel (dark solid wooden furniture, typical interior of end 70s-80s), yet it was clean and fresh.

Cons: - Disappointed that the refrigerator in the room was NOT cool/cold and did not have a freezing compartment; - Faulty showerhead (water squirted to the ceiling!); - no tissue-box in the room (only tissues in the bathroom); - meals were overpriced.

Pros: Breakfast was good but a bit on the expensive side. Staff were very friendly. Location was good.

Cons: I couldn’t say that I didn’t like anything; but I expect the it was affected by the Covid-19 restrictions.

Pros: I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay.

Cons: I wish I had more time there!! Buffet is a little pricey but not a deal breaker

Pros: Everything is lovely with the Hilton Nairobi, especially the staff.

Cons: Only one thing bad: the room telephones are badly in need of upgrade. They appear to be from the 1970s.

Pros: Staff were friendly. Location was solid, although Nairobi CBD traffic can be brutal.

Cons: Room was small, bland, and surprisingly run down. Rust through the shower (which was missing its shower head - water dribbled out of the pipe). Sink & toilet in only marginally better state. Plaster smeared haphazardly over floor & corners of fixtures/bath. You come to expect shoddy worksmanship living in these parts, but didn't think I'd see it on this scale in a Hilton.

Cons: Internet connection is poor!

Pros: The old fashion look is ok as long as everything works but it doesn't the bathrooms are appalling , no lock to shut door floor gets flooded when useing shower and no shelf for toiletries.

Cons: Everything in the bathroom. The staff are very friendly and helpful.No parking for hotel guests we had side mirrors stolen off safari van while security guard was helping with luggage.

Pros: Room was spacious enough for 3 people. Staff was super nice and really helpful. You get a nice and fresh juice which was absolutely delicious. They agreed to keep our bags for 3 days while we were going on a Safari. The lobby was also spacious and quite windy which is nice when it gets hot and there is a bar in the back. Location was just perfect and Central to everything you need. I recommend this hotel!

Cons: Nothing I can't think of

Pros: I am a frequent customer and the staff did everything to help me to offer their best services to me. They were personal,warm,friendly and respectful!!!

Cons: wifi in the room?

Pros: Large room, nicely furnished, comfortable large bed, big bathroom. Everything clean. Friendly staff.

Cons: Internet in the room not working (they offered to provide a mobile modem, but I just used the internet in the lobby). Loud music all through the night (nightclub?). Very loud noise from a pump or some motor in the building that came up every couple of minutes in the night. Very annoying.

Pros: Proximity and easy access to the airport Lot of Uber drivers near by Value for money Helpful and friendly staff Luggage storage Coffee and tea facilities in rooms Comfortable bed Mosquito net (did not needed but nice to know it was there)

Cons: Wifi bit hit and miss Shower pressure poor, both on 1st and 3rd floor

Pros: Near Wilson airport. Quiet neighbourhood. Large room. Helpful and friendly staff.

Cons: Poor wifi signal and water pressure.

Pros: The location was just right for me. The facility is clean and quiet. I liked the way Bibiana - at front office received me. She made me feel at home.

Cons: Breakfast is served late. sometimes guests have to knock at the kitchen door to get what they want. e.g. i could not eat fruits because they came late while i was already eating main course yet i always start with fruits. Smoking is allowed in hotel rooms!! This is so terrible for me.

Pros: We stayed there because it was close to Wilson Airport. It's a good standard hotel. Very convenient, it you need a place in Nairobi to stay, have a dinner and a good shower. Good staff and an excellent breakfast.

Pros: The rooms are spacious and relatively clean. Service at the reception was good.

Cons: I ordered for beef and it was too tough and majority of it was bones. I ordered for a chicken cream soup and it was more of a vegetable soup. This forced me not to take their breakfast although i had paid for it.The restaurant service was very poor and with bad attitude. But reception service was good.

Pros: The location was appropriate for my trip and activities

Cons: Parking was not adequate.

Pros: I didn't like anything at all

Cons: Nothing

Pros: Communication

Cons: Room

Pros: Staff is very friendly and hotel was very clean.

Cons: A little hectic outside hotel but if you’re here to enjoy Nairobi then this hotel is close to everything in town.

Pros: Best customer Service !

Cons: Just the Room wasn’t as I expected !

Pros: breakfast was lovely. The location is great.

Pros: Comfortable accommodations, nice restaurant.

Cons: Nothing within walking distance.

Pros: Friendly staff, nice garden, clean and decent rooms

Cons: Beds are very hard. Breakfast was horrible.

Pros: I’m struggling to think of anything.

Cons: WiFi was useless causing me to miss important business calls or send/receive email etc. The air conditioner and kettle in my room also failed to function. The food was awful. Check out process took over 20 minutes and had to be abandoned as I needed to get in my waiting taxi. Staff were doing their best in a poor environment, but it is clear the owners of this establishment have failed to invest any profits they’ve made back into the upkeep of this hotel.

Pros: The food at the restaurant was really good. The hotel was very quite with a lot of green.

Cons: The bedroom was quite basic compared to the price paid. It was not possible for the hotel to organise transportation and put in on your room for a reasonable price.

Pros: Location

Cons: Toilet didn’t flash

Pros: Nothing

Cons: There is no interest in cleanliness, especially the bathrooms

Cons: There was no water and staff never mentioned.at check in time. I ended up checking out and was reducted money for check in. Water a necessity not in the room was ridiculous

Pros: The porter were great kip up the spirit. Well done porter.Thanks all.

Cons: The night I spend was absolutely my worst night ,there was no water from the time I checked in until the next day when I was about to check out..imagine sleeping without having a shower after along day ..we were three guest and w were given two towel what a disappointment. And there was water on the floor I think the housekeeping didn't clean after the guest who was there checked out. Need improvements.

Pros: booking by SMS, availability of the room, waking me up on time

Cons: inavailability of water for the shower and the toilet

Pros: Their food was good and the restaurant was quite busy.

Cons: The place is old and they don’t seem to keep it well or they have been overtaken by events and competition

Pros: location and security

Cons: 1. Luck of cleanliness in room because it is very important to health 2. Customer care