8,0 Very Good
Cons:Car is underpowered
Cons:Was there 45 minutes after rental pickup time due to baggage/plane. Tried to charge me double price. Didn’t have my car and upgraded me to minivan. Which was my friends minivan right behind me. Had to rent another car from Hertz since they screwed us and had to pay 3x amount. BS!
Pros:Everyone was nice and friendly, even in the midst of corona virus.
Cons:They gave my car away to another customer despite having a reservation. Then threatened to charge me over $1,500 for my one-way rental that was less than $300, because they didn't have any cars that were designated for one way. The reason they gave for my car not being available was that there was an error in their computer system that gave away too many of the one-way rentals and could not care less about my situation.
8,4 Very Good
Pros:Staff was friendly and efficient. Drop off separate from airport terminal so best to drop off all luggages before returning car.
Cons:If pick off can be at the same location as pick up, then it is just across the street from terminal.
Cons:Significantly overcharges for liability insurance compared to all other companies.
Pros:The staff was TERRIFIC. Super accommodating and really helpful.
Cons:The office called me 20 minutes before my 8am pickup time and told me they had absolutely no cars. This was a huge problem because I was going to business meetings with the car. I had to take a $450 cab ride to get another car. I showed up to my very important meetings late and flustered ;((
Cons:Everything. This was the most messed up situation. I was late to pick it up. So they gave away my reservation and kept my prepaid booking. Would not refund me or provide a car without making an entirely new booking.
Cons:The staff was not present for pick up. We waited about 15 minutes for the staff to return then left to run other errands for about 45 minutes. Upon our return we waited an additional 15 minutes for the staff to return. A 60 minute wait is unacceptable.
Cons:I got to Hertz and they didn’t have a car for me!! Very mad to say the least!!! I want my REFUND KAYAK!!!!!
Cons:Car wasn’t available
Pros:Agent demonstrated the best customer service I've seen from a rental car company!
Cons:Unfortunately the car size I requested wasn't available, but the agent did right by me.
Pros:Super Freindly people!! Very helpful and patient. A1 all the way
Pros:There were no minivans available, so they upgraded me to an SUV. Enjoyed the SUV
Cons:A minivan might have been a little bigger for my skies, but I am not complaining.