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One location in McDonough
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2,0 Poor
May 2021
Pros:
Nothing to like.Cons:
Actually getting the car I reserved, getting a refund for the car that they were not able to provide, not having a 3 hour line at the check in counter.2,0 Poor
May 2021
Pros:
The staff was friendly and quick (because I had already paid) once I got through the hour long line.Cons:
The car was raggedy and dirty and poorly maintained. I barley made it back to the airport. Last 10 miles with hazards on in Atlanta traffic sweating bullets with a warning light for the engine air filter. HORRIBLE. When I returned the vehicle I tried to alert the attendant the the vehicle had an issue because I didn’t want it to be someone else’s safety issue. She acted like she barely cared. I can only hope someone else didn’t get that car. They won’t be making it far.2,0 Poor
May 2021
Pros:
The drop off was fine. The gentleman at the exit was very helpful. Everything else was awful.Cons:
The wait time on line was awful. I stood there for an hour and a half before I saw a woman behind the counter who greeted me by telling me she couldn't wait to finish with me so she could leave. The rest of the staff ( 1 woman and two men ) spent more time away from the counter than behind it - they are seriously short-staffed and the customers suffer. They need to be aware of any problems there are with a car before they hand it over to a customer - our 1st car had a "check engine" light. There needs to be someone in the area a car is picked up from so that if there is a problem with the car when you get into it you don't have to drag your luggage back up to the counter and then back down again. The worst problem is that the woman behind the counter didn't tell me I had to call their Emergency Roadside department and report the problem. Because of her ineptitude, I wasn't able to get any consideration from Dollar because they had already charged my credit card. If I never have to deal with them again I will be thrilled. All Dollar will do is send me a $25 off a future rental that is only good for a year - if I ever get it at all. All this aggravation for almost $400 for half a day Saturday with a return of 10AM on Wednesday - highway robbery.4,0 Mediocre
May 2021
Pros:
Staff was efficient, car clean and well maintained.Cons:
We waited in line for over 90 minutes to pick up our car. It was horrible! The desk person was very efficient when we got to the front of the line. There should have been way more workers helping. 90 minutes is ridiculous.2,0 Poor
May 2021
Pros:
Inordinately long wait time. After waiting nearly two hours, they made me pay an extra $20/day so that I could rent a larger car and avoid waiting another hour.2,0 Poor
May 2021
Pros:
The 4 hour wait time was an issue. Also, company overbooked reservations. We were lucky enough to get a car, but other behind us in line didn’t get the car they paid for.Cons:
This is the 2nd time we’ve been in this situation with Dollar rental. We’ve paid for reservations and they had run out of cars. Absolutely will not use Dollar again.5 locations in McDonough
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8,0 Very Good
Feb 2021
Pros:
The staff was very friendly and knowledgeable about the carCons:
The car was too small. I was very uncomfortable. I thought the car I rented was larger.4,8 Mediocre
Aug 2020
Pros:
The staff seemed to work the best they could under the current state of our country.Cons:
The vehicle was not in the best condition. It was in terrible need of major repairs and was difficult to drive on the highway due to alignment issues.8,8 Very Good
Feb 2020
Pros:
Easy pick up and drop off.Cons:
Deposit is held for too long. I have yet to receive my $200 Deposit.2,0 Poor
May 2019
Pros:
When it came time for the rental , they said they did not have a car for me. When I asked why they had not called to let me know, they said they did not have my telephone number despite the fact that I could not have cosed out the reservation page without providing a phone #.So much for my trip.Cons:
Customer service5,6 Fair
Nov 2018
Pros:
I did not like anything because I had to wait for ever. I did not like rental place because I was dissatisfied with vehicle that was given to me. If I had wanted and SUV I would have requested one.Cons:
If I requested a car one should have been available.6,0 Okay
Apr 2017
Pros:
The ease of picking up the vehicle and the ease of dropping it offCons:
The cleanliness of the vehicle was severely subpar. The price of the vehicle for a one-way rental was too high.One location in McDonough
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10,0 Wonderful
Sep 2019
Pros:
Everything. Very smooth and quick process.Cons:
Nothing could’ve been better!2,0 Poor
Apr 2019
Pros:
missed the pickup time . Unable to rate this experience because it never happenedCons:
the times should be listed for the locations. This location closed at 12pm and my reservation was for 12pm4,0 Mediocre
Oct 2018
Pros:
Bryan was very friendlyCons:
Made an appointment for 11, I arrived at 10:35. To help speed things up before I arrived I prepaid and checked in prior to. The guy at the desk was friendly and fast. His attitude was pleasant despite the fact he was alone with a lobby full of unhappy customers. After 3 hours of waiting, which made me super late for work, I finally got the car. I didn’t bother to look for scratches, dents, or dings.. I grab the keys and left. Chances of me using this location again... slim to none.8,8 Very Good
Aug 2018
Pros:
Friendly staff was a little wait to get the vehicle, but overall was an in and out experience.2,0 Poor
Jul 2018
Pros:
We made reservation 4 weeks in advance and paid then. When we arrived to pickup the car, they had rented it to someone else and had no other vehicles to rent us.Cons:
Manager would not speak with us. Very unprofessional behavior by their employee. Will never use Hertz again. They did not succeed in ruining our vacation!2,0 Poor
Apr 2018
Cons:
Went to go pick up the car turns out they didn’t have it. Since we booked through kayak and not directly through hertz, couldn’t get a bigger size vehicle and told us to contact kayak instead.One location in McDonough
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3,9 Poor
Jul 2021
10,0 Wonderful
Dec 2020
Pros:
Staff was very friendly and efficient. I will definitely use them again!2,0 Poor
Apr 2018
Cons:
We live in Griffin and did not know their policy of must be resident of ATL, have 2 bills to confirm address and don't accept debit cards! We do not use credit cards.2 locations in McDonough
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2,0 Poor
May 2021
Pros:
NothingCons:
Everything2,0 Poor
Jul 2017
Pros:
NothingCons:
I booked a rental vehicle 2 weeks in advance and 1 hr before I was supposed to pick up they called me and told me they had no vehicles. I was supposed to leave at 4:30 am the next morning and all rental companies close to me closed in an hr. I had to make a lot of calls and could only find a vehicle 1hr away for more money. Extremely dissatisfied2,0 Poor
May 2017
Pros:
I did receive a phone call notifying me.Cons:
No cars available to honor reservation. I did receive a phone call about 30 minutes prior to my reserved pick up time notifying me of the situation. Not much help when you need a car though. No attempt to help me secure a rental with another company, no assistance at all.2,0 Poor
Mar 2017
Pros:
I paid $45 dollars. And I still don't know why. On Avis rent a car pay again . They didn't know why.2,0 Poor
Nov 2016
Pros:
NothingCons:
Being my vehicle would be there at 12pm, was there at 11;30 am told to come back at 12;00. Came back 12;00 no vehicle. Agent then told me it would be 45 minutes Late. Had to leave was on a tight schedule planned months before. Recieved call from agent at 1;17 pm that vehicle had finally arrived. I should have been notified at 11;30 the vehicle was not going be there. Will never rent from this office again. Had to rearrange whole vacation schedule at the last minute on thanksgiving eve.9,6 Wonderful
Nov 2016
Pros:
Customer Service was great.Cons:
The car outside was dirty... Had to get a car washMost popular car type | Mini |
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