|"The beds were comfortable too!"||(in 10 reviews)|
|"The bed and complimentary breakfast were excellent!"||(in 35 reviews)|
|"The staff was super friendly."||(in 32 reviews)|
|"Very poor customer service experience."||(in 2 reviews)|
|"The room was dirty."||(in 2 reviews)|
|"Bad service overall Unclean Small room"||(in 45 reviews)|
|use the pool||in 140 reviews|
|room was small||in 133 reviews|
|free breakfast||in 123 reviews|
|hot water||in 98 reviews|
|staff was friendly||in 89 reviews|
|water park||in 80 reviews|
|nice hotel||in 68 reviews|
|room was clean||in 62 reviews|
|per person||in 51 reviews|
|front desk||in 47 reviews|
|many people||in 20 reviews|
|extra charge||in 15 reviews|
|bed was comfortable||in 14 reviews|
|cigarette smoke||in 12 reviews|
|shower curtain||in 12 reviews|
|dirt on the walls||in 9 reviews|
|closed early||in 6 reviews|
|dry muffin||in 6 reviews|
|poor customer service||in 5 reviews|
|room was very dirty||in 5 reviews|
|several times||in 5 reviews|
|years old||in 4 reviews|
Staff were nice and cleanliness in the room was good.
Breakfast was mediocre, beds were small, toilet paper dispenser constantly broke, hallway floors were gross and stained, trash all over the parking lot, super rusted tables in the pool area, rooms are not sound proof at all. We woke up several times to very loud neighbors. I was asked to upgrade my room and that was not an upgrade for the money I paid.
This hotel is awful, they never cleans the sheets before we got there, when I asked them to bring new sheets while I was going out for dinner. Nearly 2 hr later when I came back they still hadn't changes anything. Then asked to speak to a manager and there was no manager on duty, apperently they only have one manager and was on vacation. Then they have breakfast included and when we went to go for breakfast there's was nothing there. They had run out of everything. Mind you we got there at 7 and breakfast was from 6-9. Worst hotel to stay. Never again. And you have to pay extra to get into the pool/sprinkler park
Human Feces in bedroom
They had to refund my two night stay!
When my mom and I arrived, we learned that we had booked a smoking room ( this was not specified on Kayak). We both have severe allergies and asked if we could change rooms. The clerk said it would be an additional $30.00. She went to the manager and the manager upgraded our room at no cost and gave us free breakfast!! The staff were do helpful and the room was beautiful!!
Get together at the Clarion Hotel and Aqua Lagoon Waterpark hotel in West Springfield, MA. Located off Interstate 91 and the Massachusetts Turnpike, nearby destinations include Old New-Gate Prison and Copper Mine, Naismith Memorial Basketball Hall of Fame, Yankee Candle Store, Springfield College and Volleyball Hall of Fame. Bradley International Airport and MassMutual Center Arena and Convention Center are also close. Enjoy amenities like free WiFi, fitness center, game room, guest laundry facilities and an indoor waterpark. Guest rooms include a flat-screen TV, coffee maker, hair dryer, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program. Guest must be 21 years or older to check-in. Valid identification will be required for all check-ins. The following fees and deposits are charged by the property at time of service, check-in. Deposit: USD 100 per stay. Poolside Rooms include Microwaves Refrigerators, all other rooms upon request only.
based on 311 reviews
Policies vary by room type and provider.
Clarion Hotel & Aqua Lagoon Waterpark is located at 1080 Riverdale Street, 3 km from the centre of West Springfield. Majestic Theatre is the closest landmark to Clarion Hotel & Aqua Lagoon Waterpark.
Check-in time is 15:00 and check-out time is 11:00 at Clarion Hotel & Aqua Lagoon Waterpark.
Yes, Clarion Hotel & Aqua Lagoon Waterpark offers free Wi-Fi.
Yes, Clarion Hotel & Aqua Lagoon Waterpark offers free parking.
No, Clarion Hotel & Aqua Lagoon Waterpark does not offer free airport shuttle service.
Clarion Hotel & Aqua Lagoon Waterpark is 22,3 km from Hartford Bradley Intl.
Yes, Clarion Hotel & Aqua Lagoon Waterpark has a pool on-site.
Clarion Hotel & Aqua Lagoon Waterpark has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.