Good to know
|Distance to city centre||3,9 km|
|"Good and helpful staff."||(in 25 reviews)|
|"Good location, good facilities."||(in 23 reviews)|
|"Good room and very well priced."||(in 44 reviews)|
|"The staff is not helpfull"||(in 13 reviews)|
|"Very disappointed with this service."||(in 11 reviews)|
|"Service not good, check in waiting long time."||(in 6 reviews)|
Time of year
Show reviews that mention
|bed is comfortable||in 6 reviews|
|breakfast has a good||in 24 reviews|
|change room||in 50 reviews|
|fan on my room||in 8 reviews|
|good service||in 27 reviews|
|great breakfast||in 22 reviews|
|great location||in 32 reviews|
|hotel room||in 71 reviews|
|idr||in 1 review|
|long time||in 7 reviews|
|staff are nice||in 50 reviews|
|surabaya||in 3 reviews|
|swimming pool||in 10 reviews|
|toiletries bag||in 2 reviews|
The bed is comfortable
Room should be full with carpet Aircon take a long time to get cool
I book a room with breakfast but have to pay for it. Next day I am not taking bfast in the hotel.
No breakfast I remember I booked a room with breakfast
Dine in service, they promise to serve in 15 minutes but they deliver it an hour, I order at 23.30.
The staff members are helpful,especially the restaurant staff and manager are very friendly and warm.
When I booked the room, I asked the hotel to arrange my room with my the other two coworkers' next to one another. Although the hotel had promised me to do so, we didn't get our rooms next to one another. I don't think it is OK for the hotel failed to keep the promisewith us.
Great hotel, great facilities and staff members gave me all the advise i needed. Vina was of great help at the front desk, as were both her male colleagues!
Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 14 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.
based on 12 758 reviews
Things to know
- Professional service
- Friendly atmosphere
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Mercure Surabaya
Where is Mercure Surabaya located?
Mercure Surabaya is located at Jl Raya Darmo 68 - 78, 3,9 km from the centre of Surabaya. Mpu Tantular Museum is the closest landmark to Mercure Surabaya.
When is check-in time and check-out time at Mercure Surabaya?
Check-in time is 14:00 and check-out time is 13:00 at Mercure Surabaya.
Does Mercure Surabaya offer free Wi-Fi?
Yes, Mercure Surabaya offers free Wi-Fi.
Does Mercure Surabaya offer free parking?
Yes, Mercure Surabaya offers free parking.
Does Mercure Surabaya offer free airport shuttle service?
No, Mercure Surabaya does not offer free airport shuttle service.
How far is Mercure Surabaya from the airport?
Mercure Surabaya is 11,9 km from Surabaya Juanda. Mercure Surabaya is 71,6 km from Malang.
Can you bring pets to Mercure Surabaya?
No, pets are not allowed at Mercure Surabaya.
Does Mercure Surabaya have a pool?
Yes, Mercure Surabaya has a pool on-site.
Most popular landmarks
- Mpu Tantular Museum 1,3 km
- Surabaya Zoo 1,6 km
- Surabaya Town Square 1,7 km
- Sharp Bamboo Monument 1,7 km
- Joko Dolog Statue 2,1 km
- Grahadi 2,2 km
|Surabaya Juanda||11,9 km|