Hotels near Playa Del Carmen Airport

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Best hotels near Playa Del Carmen Airport

Bar
10,0
Wellness
9,7
Service
9,7
Location
9,7
Breakfast
9,7
Overall 9,2 Excellent
Based on 1 267 reviews
Bar
10,0
Wellness
9,7
Service
9,7
Location
9,7
Breakfast
9,7
Bar
10,0
Pool
9,7
Service
9,7
Location
9,7
Value
9,6
Service
9,8
Pool
9,7
Location
9,7
Breakfast
9,7
Room
7,3

Excellent 8,2
Pros: Staff, friendliness, Spanish tapas and Spanish guitar at restaurant. Parking in building, pools, garden, courtyard, balcony. Quiet for inner city. Beach towels. Price.
Cons: Bathroom, clunky, loud air con, pillows, bed linens and bedspread. Dark room. Breakfast options wide but quality average.
Excellent 10,0
Pros: Beautiful pools and gardens, nice quiet rooms, great staff.
Excellent 10,0
Pros: I really like the hotel because I booked the hotel based on the event I thought I would be in and found out it was further away from Playa Del Carmen management was able to let me check out early even though I paid in full and refund me for the difference. The hotel location is perfect close to everything.
Cons: Just wish they have elevator go to our room other that is a great hotel
Excellent 10,0
Pros: I book this hotel because of it's good review and it turns out to be true. It's nicely located next to their city hall which is pretty the center of the town. You're couple blocks away from the beach and the famous 5th ave so we're talking walking distances. Our concierge Pedro is very nice and friendly from day 1 communicating on emails. The other staff makes you feels welcome too, Conrad and Gabrielle comes to mind. Complimentary breakfast is nice and I get to stuff my face. All and all they get it, you'll leave feeling money well spend and wanting to come back.
Cons: Closet size shower could be a little claustrophobic.
Good 7,7
Pros: It was in a good location and the pools were awesome.
Cons: We stayed in a room on the north side which was a Street view room. It was very noisy. If we did it again we would get a pool or Gardenview room.
La Pasion Hotel Boutique By Bunik - Playa del Carmen
Rated no. 1
9,2
Excellent 9,2
Based on 1 267 reviews
Details
Reviews
R1 489

Location
9,9
Service
9,6
Bar
9,2
Wellness
9,1
Vibe
9,0
Overall 9,2 Excellent
Based on 1 247 reviews
Location
9,9
Service
9,6
Bar
9,2
Wellness
9,1
Vibe
9,0
Location
9,9
Service
9,7
Food
8,7

Excellent 9,6
Pros: The staff were extra nice and special, they made you feel important! The food was excellent and the fruit was amazing!
Cons: The only thing I didn’t like was leaving:(
Okay 4,2
Pros: A very good manager who tried to fix this all. Very educated, polite and client oriented.
Cons: Dirty room, provided not what we have booked, poor food, old property, small space, average beach, overpriced!!! Definitely a 4* hotel.
Playacar Palace - Playa del Carmen
Rated no. 2
9,2
Excellent 9,2
Based on 1 247 reviews
Details
Reviews
R7 696

Value
9,8
Cleanliness
9,8
Service
9,7
Beach
9,5
Location
9,4
Overall 9,2 Excellent
Based on 234 reviews
Value
9,8
Cleanliness
9,8
Service
9,7
Beach
9,5
Location
9,4
Service
9,7
Location
9,1
Breakfast
8,5
Service
9,7
Location
9,2

Good 7,9
Pros: The breakfast and the cleaness of the room were nice.
Cons: The bar close by is not ideal for a people looking for some rest on their vacation.
Excellent 8,8
Pros: Location was perfect. Near the ferry terminal to Cozumel and ADO bus terminal.
Cons: Breakfast quantity is limited. At least cereal and milk should always be included.
Good 7,9
Pros: Breakfast included every day. Great location. ADO bus station really close by.
Excellent 10,0
Pros: Good breakfast, nice location & great service
Excellent 10,0
Pros: The staff was wonderful. Very friendly and ready to accommodate us at all times.The hotel was very clean. Breakfast was always very good. We've had a great experience here.
Cons: There isn't anything that they could have done better.
Excellent 9,2
Pros: Everything
Cons: 1. There could be brighter lights in the room. It was pretty dark. 2. Breakfast could be more of a variety. We had quite a long stay. So the same breakfast was getting very boring.
Hotel Posada Sian Kaan - Playa del Carmen
Rated no. 3
9,2
Excellent 9,2
Based on 234 reviews
Details
Reviews
R1 386

Wellness
9,2
Service
9,1
Pool
8,8
Location
8,8
Breakfast
8,7
Overall 9,1 Excellent
Based on 1 199 reviews
Wellness
9,2
Service
9,1
Pool
8,8
Location
8,8
Breakfast
8,7
Service
9,5
Wellness
9,0
Cleanliness
9,0
Pool
8,9
Location
8,9
Service
8,8

Okay 5,4
Cons: THE HOUSE CLEANER STOLE MONEY!!!
Okay 5,4
Pros: The pool area and bar is beautiful. The staff was great except for cancelling a tour 24 hours in advance due to an illness was a big hassle. I had to beg them to do it and got a serious attitude about it.
Cons: Everything else. Constant noise, the location is close to everything but it’s not relaxing. The rooms look like a motel. Seriously bare and ugly. I left the property early due to the noise and I was not refunded for my last days. Oh! And the owner parks his cars directly in front of hotel which blocks the entrance entirely. Very annoying and rude to the guests!!!
Excellent 8,8
Pros: beautiful spa with lovely staff, great experience - I recommend to book a treatment. Lovely pool/Jacuzzi/lush gardens - the best part of the stay was to swim and relax at the pool and hammock. Reasonably priced pool bar. The hotel staff is nice. Even though it is not a super small hotel, the greenery covers up the rooms and gives the impression that the hotel is almost empty - as it is adults only, it was amazingly quiet and very relaxing!
Cons: The only thing that I wanted to point out that the mattress and pillows were not comfortable - seemed like they were quite dated and needed an upgrade (maybe it was just my luck as my family stayed in another room and they said their mattress was good). The breakfast food in the restaurant is in abundance, the quality is Okay. There is a little noise from the busy street but not too bad. Overall great value for the money, will return!
Excellent 10,0
Pros: Stunning view from your room! The location was perfect, centrally located nearby shops, restaurants, a dive shop just across from the hotel. Nice breakfast selection and I would highly recommend going to their Brazilian restaurant for a bite in the evening, it's a definite value for money.
Cons: The spa services are rather expensive, but luckily we got a deal where they offered a 30% off your first treatment.
Excellent 10,0
Pros: This was a very pleasant surprise. The staff was great , the grounds were amazing special shoutout to Manuel the bartender he was great. Great location close to everything. When you entered the place you could not here the noise outside very peaceful. I HIGHLY RECOMMEND THIS RESORT !
Excellent 10,0
Pros: Location - great, a few minutes walk from the beach Service - proffessional, very friendly, helpful and caring (I even received a small surprise for my birthday) Breakfast - very tasty, big variety of sweet & savory options Spa - clean, relaxing
Cons: N/A
Okay 4,8
Pros: The location
Cons: The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience
Okay 5,4
Pros: The location of the hotel is the selling point. It's right in the middle of all the action and surprisingly when you walk into the courtyard/pool area, it's very quiet considering how loud and busy the streets are outside. Unfortunately, that can't be said for the rooms. The staff is also very nice and the food is good and priced reasonably as well.
Cons: The rooms are extremely loud from both the outside noise, and the noise from the AC. While the staff is extremely nice, they have limited English proficiency and for some reason there are no phones in the rooms. The overall cleanliness of the grounds is nice but the rooms themselves are not. From the sheets to the toilet/bathroom and even walls, you can tell there is little time spent cleaning the entire place.
Excellent 8,3
Pros: The hotel looks like a resort in Thailand. The pool and the jacuzzi is great. The breakfast was good.
Cons: The rooms need renovation and the pillows are too hard (in my opinion)
Excellent 9,2
Pros: Staff setting breakfast
Cons: Noise of the road behind the back of the property
Magic Blue Spa Boutique Hotel-Adult Only - Playa del Carmen
Rated no. 4
9,1
Excellent 9,1
Based on 1 199 reviews
Details
Reviews
R2 462

Wellness
9,6
Breakfast
9,0
Service
8,9
Location
8,9
Comfort
8,4
Overall 9,1 Excellent
Based on 333 reviews
Wellness
9,6
Breakfast
9,0
Service
8,9
Location
8,9
Comfort
8,4
Location
9,3
Comfort
8,8
Service
8,7
Room
8,2
Vibe
7,7

Excellent 8,3
Pros: We loved almost everything. The staff, the pool, the rooms, the relaxing atmosphere you breath inside the hotel.
Cons: The main reason we booked this hotel was that it was published as “beach front hotel” and it is because 2 blocks from the hotel you get a Beachclub access free... what we disliked a lot is that there is sargassum it that beach club so it is like you dont have a beachfront hotel because of the smell you cant stay at the beachclub. We travel a lot, first time that I stayed at a nice hotel and they charge me for coffee 7USD, you should give it for free.
Excellent 9,6
Pros: Convenience. Reasonable room design.
Cons: Staff were not all available at night. But they're pretty responsive.
Excellent 10,0
Pros: Large, modern, clean! Helpful staff!
Excellent 10,0
Cons: Great facility in a perfect spot.
Excellent 10,0
Pros: The whole staff was amazing and friendly . The penthouse was extremely comfy. This was a perfect location. Will be back again .
Cons: Nothing liked everything.
Excellent 8,8
Cons: Too much sea weedes ! Stincky !
Maya Villa Condo Hotel & Beach Club - Playa del Carmen
Rated no. 5
9,1
Excellent 9,1
Based on 333 reviews
Details
Reviews
R3 096

Location
9,8
Service
9,7
Cleanliness
9,4
Amenities
9,3
Vibe
8,9
Overall 9,1 Excellent
Based on 280 reviews
Location
9,8
Service
9,7
Cleanliness
9,4
Amenities
9,3
Vibe
8,9
Location
9,8
Service
9,7
Pool
8,9
Room
8,1
Service
9,7
Room
8,1

Excellent 9,6
Pros: Very friendly and helpful staff.
Excellent 10,0
Pros: The staff was so friendly and nice and they also helped us a lot and were comprehensible at the checkout as I did not feel good and they gave us the time needed for it.
Excellent 10,0
Pros: Location, staff, room, pool, ambiance all exceptional!
Cons: Limited hot water in the room.
Excellent 10,0
Pros: Our 3rd time at Luna Sol! Never a disappointment! Quiet, clean and the location is perfect! Easy shopping nearby, food carts and restaurants within minutes! Thank You Luna Sol!
Excellent 9,2
Pros: I appreciate very very very much the staff. They are the most helpful and caring so far I met during my travel (Jorge, Victor, and I forgot one more's name -- sorry). Upon my arrival, I was lucky that I could find a parking right out of the hotel (the space should be for at least 5 cars; if you are interested). The next day I returned to the hotel, and the parking was full. Jorge was so nice to help me empty the space in front of the hotel gate. On the third day, I had to here express my gratitude to Jorge. I got a high fever and I wanted to taste Tamale (a kind of food). The medicine I got from a pharmacy did not work. Jorge kindly suggested me to use TABCIN 500 and told me where I could buy Tamale. In additional to that, I was very unlucky that an awful Starbucks cashier worker there committed a fraud when I purchased a coffee using my credit card. At night I used to check my bank account and I found a transaction of 3075 CAD for air tickets from the local airline called Interjet Tuloca, EM . I was in a panic because my Canadian roaming was via Telcel (a local service provider) that blocked me from calling to Canada. Jorge spent a lot of time to help me use the hotel phone free of charge. Still, the local service provider did not allow us to call to Canada. Jorge told me where the telephone store was and I could successfully block the credit card and disputed the transaction. I got it done but it was too late that another staff replaced him on duty. Jorge, I thank you very much for your help that night ! (later I found the fraud was commited by a Starbucks cashier worker by investigation after I went back to Canada; the black Starbucks store was in the mall in PASEO DEL CARMEN, for your information, the address is Calle Quinta Avenida mz 21 lt 8, Centro, 77710 Playa del Carmen; please do not use credit card there; for emergency, Telcel. the local service provide in Cancun region, does not allow us to call overseas; calling overseas was cheap -like 20 pesos)
Cons: Let me continue my good comments here: I like the location. It was very close to shopping region, food, shopping malls. My room faces the street but it was quiet at night (Monday - Thursday). Water is hot. Washroom is clean and new. The owner was Canadian (from Quebec) !
Excellent 10,0
Pros: Luna Sol is truly paradise in Playa del Carmen. The hotel is located two minutes from all the excitement of fifth Avenue but it’s totally quiet at night. The hotel is owned by a couple from Quebec, And although we never met them, the staff was super friendly and went out of their way to make sure that we had a wonderful stay. The room was extremely clean and the beds were comfortable. I know that Mexican beds can be hard so I asked if they could put some foam down ahead of time and they did. They have coffee out each morning and there are great little restaurants all around the property that are filled with locals and not tourists. The pool area was lovely and you could get a great massage from the waterfall! All around I would highly recommend Luna Sol!
Cons: Nothing at all. Our stay was fantastic!
Excellent 10,0
Pros: We have gone to this hotel 5 times now and have had a excellent experience every time. The staff is very friendly, the rooms and outside pool area are very clean and cheerful. The sunny yellow and orange colors used throughout make it feel very Mexican and tropical. Love it! Too many other small hotels are painting their properties all white trying to look like a spa --hate those! I could go to a spa at home if I wanted a sterile feeling --- not at the LunaSol! I recommend to many friends and family every year.
Cons: They could use some ceramic coffee mugs for the outside kitchen, but otherwise, would not change a thing.
Excellent 10,0
Pros: After staying in a nearby hotel the previous week, I was worried about the noise in the area (we couldn't sleep until the DJ stopped at 4am). Luckily this was not a concern at this hotel. While the area can be extremely loud, our room was quiet and we were able to get a good night's sleep. Checkin was quick and friendly, the room was very clean, comfortable, and the location was very near the bus station and plenty of good local restaurants. It's no fancy resort, but if I'm looking for a good value hotel in Playa del Carmen I would have no hesitations to book there again. We didn't get a chance to use the pool but it looked inviting and clean. A/C was cold and didn't have the musty smell that is common in hotels in this price range. There was no breakfast included, but with all of the good restaurants in the area I would prefer to go out to eat. Overall I was very happy with our stay.
Hotel LunaSol - Playa del Carmen
Rated no. 6
9,1
Excellent 9,1
Based on 280 reviews
Details
Reviews
R1 239

Cleanliness
10,0
Service
9,3
Room
9,2
Location
8,9
Vibe
8,7
Overall 9,1 Excellent
Based on 251 reviews
Cleanliness
10,0
Service
9,3
Room
9,2
Location
8,9
Vibe
8,7

Good 7,5
Pros: Location, appearance
Cons: Hallway noise
Excellent 10,0
Pros: I loved how they gave us a free upgrade and it was in center of 5th avenue. It was convenient to a lot so no need to drive anywhere. It has AC and very comfortable bed and room setting. It felt real homey and loved every bit of it. Thank you for this great stay.
Good 7,9
Pros: I loved the Hacienda-style and peaceful backyard. The room was very clean and king-sized bed was comfortable. Liked having a balcony but the front balconies overlooking 5th Ave are tiny.
Cons: Our flight was delayed overnight so we missed our first night at the hotel and were still charged. We were never offered a cooked breakfast in the morning which was only an additional 4.00 USD. One would think that the management would have thrown that in as we paid for an extra night or even offered breakfast to us! We felt completely ignored by the staff. 5th Avenue is crazily LOUD...pounding techno music every night until 4:00 am and pushy, rude street vendors all over the place!!
Excellent 10,0
Pros: Beautiful property centrally located and charmingly decorated. Very comfortable. Helpful, friendly staff.
Cons: No lift. No tea or coffee making facilities in the room.
Excellent 9,2
Pros: The staff were very helpful. Our room was several floors up and we needed assistance carrying our luggage, they were very accommodating both on arrival and departure. The room was spacious and beautifully decorated and the bathroom was decorated with fresh flowers.
Cons: It was difficult to get to and from our room because of its location and the absence of an elevator. That would be my only criticism.we had a lovely stay
Excellent 10,0
Pros: The staff was amazing! The room comfortable and everything was beyond expectations. They made my birthday really special.
Cons: Nothing! Love it!
Excellent 10,0
Pros: very well situated right in the middle of Playa del Camern’s Mains street and buzz, it’s a restful and romantic location, the perfect get away after a busy day. Decoration is superb and the attention to details surpassed our expectations (single flower on the pillow and shower curtain bow, delightful toiletries and complimentary chocolate treat waiting for us when we arrived). Memorable stay with such a reasonable price for what you get.
Cons: Nothing really. I booked here because it was near the buzz and... there’s street buzz at night, but very light inside the room, nothing that bothered us (and we got the room facing the street!).
Excellent 8,2
Pros: Great location, nice and clean room - we enjoyed one night there.
Cons: Noisy, both from the street and other units within the hotel
Excellent 9,2
Pros: The staff was great and always willing to help.
Hotel Lunata - Playa del Carmen
Rated no. 7
9,1
Excellent 9,1
Based on 251 reviews
Details
Reviews
R1 725

WiFi
10,0
Service
8,8
Location
8,7
Food
8,1
Breakfast
7,5
Overall 9,0 Excellent
Based on 2 729 reviews
WiFi
10,0
Service
8,8
Location
8,7
Food
8,1
Breakfast
7,5
Service
8,6
Location
8,6
Amenities
7,9
Food
7,9
Vibe
6,3
Service
8,9
Location
8,6
Food
8,4
Vibe
6,4
Room
6,3

Good 6,0
Pros: Beautiful location, and such a friendly staff!
Cons: We were here for our marriage, the room was way below average with ants, and a broken toilet right off the bat. We're eventually moved into a sweet like we should of been originally.
Excellent 10,0
Pros: I loved our room, it was very spacious and so clean. Loved the layout of the pool area, the pools were fabulous. Beautiful location on the ocean. The food was top notch and the service was amazing. Every employee was so friendly and helpful.
Cons: There wasn't much to do on rainy days. Not much for indoor activities. Also, I would've loved them to have a bar with music for dancing in the evening. Need more evening entertainment.
Good 6,0
Pros: Beach
Cons: Food, Beer Selection
Excellent 10,0
Pros: The majority of the staff is wonderful! They go above and beyond to make your stay wonderful. The food was outstanding and the breakfast was the best! We loved everything and definitely recommend this place.
Cons: I loved everything the staff is wonderful!
Excellent 10,0
Pros: Fantastic Service, Amazing beach and poolside. Great overall experience! Great location to Playa Del Carmen.
Cons: None!
Okay 5,0
Pros: Pretty property and nice beach. Staff as always was pleasant and helpful
Cons: Quality of food has declined dramatically. The pool is in deplorable condition and needs extensive renovations
Excellent 10,0
Pros: nice hotel with very nice beach. excellent service.
Cons: very limited parking area.
Excellent 10,0
Pros: The professional, courteous staff
Cons: No, as a world traveler this is my favorite so far. I wish there was an airport shuttle. I didn't realize that I had to contract this service until I got there.
Okay 5,0
Pros: Location
Cons: Rooms are dated, bed was extremely uncomfortable.
Excellent 9,0
Pros: Location was beautiful, loved options of Pool or Beach, clean rooms, friendly service, food was pretty nice for an all inclusive.
Cons: It was very purple, but ...
Riu Palace Riviera Maya - Playa del Carmen
Rated no. 8
9,0
Excellent 9,0
Based on 2 729 reviews
Details
Reviews
R4 748

Cleanliness
10,0
Food
9,8
Beach
9,5
Location
9,4
Breakfast
9,3
Overall 9,1 Excellent
Based on 176 reviews
Cleanliness
10,0
Food
9,8
Beach
9,5
Location
9,4
Breakfast
9,3

Good 6,3
Pros: The location was perfect but it needed a lot of attention in many areas. You need a mirror in the bathroom and towels racks to hang your towels on.. The doors did not fit properly and misquitoes came in and never had a refridgerator which is a must.
Cons: No refridgerator.
Excellent 10,0
Pros: The breakfast is amazing! The fruits are fresh and the shakes are incredible. Everything looked so good on the menu I couldn't decide what to order. I didn't know that you got a discount for breakfast when staying with them! The rooms were extremely clean and well kept. The hotel is perfectly located to everything and far enough away from all the hustle and bustle if you want peace and quiet at night. Great deal, great view, great staff, great service and fresh and delicious food!
Cons: Nothing that I can think of. Everything was great.
Excellent 10,0
Pros: The restaurant in hotel cielo is carboncitos - it is regional cuisine and it is one of the most authentic menus in the area. the food is amazing especially the quesadillas, grouper and flamed banana/ strawberry dessert. the staff was very fun and it is nice to visit a place where people seem to love their work. the hotel staff were the same, super friendly and ready to assist. this place is a little Gem within PLaya. the hotel is cozy and well appointed with authentic mexican design, super clean and very close to everything, including the beach. our room and the palapa above had amazing views. It is a one of kind place and if you are looking for the feel of Mexico- it is one of the few places n playa del carmen like this.
Excellent 10,0
Pros: Location it's close to everything, the staff are terrific warm and friendly, the rooms are clean, great beds, love Mexican style
Cons: Was a Short stay, we will back
Excellent 10,0
Pros: Property, very quaint, has an Old World Hacienda feeling, for price point of hotel the beds were of amazing quality. An amazing roof top and their restaurant was excellent as well. Staff very pleasant, well run, as if were at a 5 star hotel ...felt like home !!! Highly recommended , kudos to Hotel Cielo .
Excellent 10,0
Pros: The rooms were clean, spacious and very comfortable. The staff was very friendly and made us feel very special. The quaint, authentic decor really made us feel like we were somewhere special. Hotel Cielo is a 10 out of 10!
Excellent 10,0
Pros: Loved this special hotel. The owners are lovely and extremely accommodating. The restaurant in the hotel has amazing food and I highly recommend it. I will definitely be back.
Cons: I liked everything!
Excellent 10,0
Pros: The hotel was in a great location.the staff was wonderful and the weather was amazing.thank you hotel field.
Cons: Nothing
Excellent 10,0
Pros: The owner is available to answer any questions and gives many recommendations to make your stay amazing.
Excellent 10,0
Pros: Highly Recommend chosing this charming hotel and having one of the best restaurants I tried in town directly below is an added bonus to being a guest at Hotel Cielo! Absolutely Delicious! The red clay tile traditional old Mexican style architectural design and details of this boutique hotel added to the ambiance of being in Mexico. The sweeping roof top view of the Caribbean and having all that Playa offers just steps away made the location ideal. I met the owner Steven and his wife. They made me feel welcomed and comfortable. I have been visiting Playa del Carmen since 1988. So much has changed there but at this spot I felt like I was in the real Playa having a margarita under the shade of the hotels restaurants open-air patio people watching and feeling very much on vacation. I will be back.
Cons: Only thing I didn't like is I couldn't extend my trip!
Hotel Cielo - Playa del Carmen
Rated no. 9
9,1
Excellent 9,1
Based on 176 reviews
Details
Reviews
R1 740

Location
9,6
Wellness
9,4
Breakfast
9,3
Room
8,7
Service
8,6
Overall 9,0 Excellent
Based on 977 reviews
Location
9,6
Wellness
9,4
Breakfast
9,3
Room
8,7
Service
8,6
Location
9,6
Breakfast
9,5
Service
8,4
Room
8,3
Beach
4,2
Location
9,3
Service
8,8
Room
8,0

Excellent 9,2
Pros: The staff was EXCELLENT and very responsive and accommodating to all our needs. The hotel was beautiful and centraly located.
Cons: We didnt like the actual beach associated with the hotel was not usable. Not only was the water kinda brown but there were boats anchored all along the beach.
Excellent 8,8
Pros: Breakfast was amazing, short walk from 5th ave and infront of the beach. The affiliated restaurants were amazing too
Cons: Room we got needed some attention but we were quickly relocated to clean room, parking spots are small hard to fit a big car
Excellent 10,0
Pros: The staff was great very accommodating. Breakfast @ The Plank was wonderful. We had access to the other pool facilities at the affiliated condominiums. Everything was in walking distance, night life, shopping, restaurants.
Cons: The breakfast downstairs was not buffet style and not clean.
Excellent 9,6
Pros: Very friendly staff, nice breakfast at the beach. Good option to have agreements with other establishments (restaurants and massage) to provide a good and affordable service for the guests. Plants in the hotel give a "jungle" touch to the place and avoid neighbours to be able to look into the apartments and rooms. Excellent location, close to 5th Avenue, without the big fuss and noise.
Cons: Small beach but in perfect conditions. Some boats in front of the hotel beach don't really invite to swim in the ocean.
Excellent 10,0
Pros: Private roof patio
El Taj Oceanfront & Beachside Condo Hotel - Playa del Carmen
Rated no. 10
9,0
Excellent 9,0
Based on 977 reviews
Details
Reviews
R3 332

Location
9,4
Pool
9,2
Amenities
9,1
Beach
9,1
Service
9,1
Overall 8,9 Excellent
Based on 712 reviews
Location
9,4
Pool
9,2
Amenities
9,1
Beach
9,1
Service
9,1
Location
9,5
Amenities
9,3
Pool
9,2
Service
8,9
Breakfast
8,8
Location
9,4
Service
9,3
Pool
9,3
Room
8,6
Breakfast
8,4

Excellent 10,0
Pros: Location was perfect, room was spacious and clean, and the staff were amazing! Sandra helped as so much during our stay. Will definitely come back!
Excellent 10,0
Pros: This place is pure luxury. My boyfriend and I wanted to end our trip in style and oh wow was this great value for money. The rooms and pool facilities are incredible. We were greeted with complementary drinks and a warm welcome by Sandra. Hector, Samuel and the breakfast staff were so friendly each morning. The operations manager and reception staff made sure all of our needs were looked after. Perfect location. Would highly recommend staying here!
Mediocre 3,3
Pros: Bed was comfortable
Cons: 1. The rooftop bar is VERY loud, making it impossible to just chill quietly in your room. Music starts around 10am until 1am at night. This is terrible. We did ask for a quiet room and per to the receptionist they do not have rooms quieter than what we got. Check out the video I attached to get a feel of the loudness. 2. Staff people are rude and do not understand basic English. They won't let us get 2 additional towels although the pool had few visitors only (10 people) claiming these are the hotel rules. I offered to pay, 50 USD per additional towel and still didn't get one. The manager gave me a very hard time and it was not looking he was trying to please the hotel's guests. 3. The place is worn out, very old and not clean. It look and feels more like backpackers hostel than a 4-star hotel what so ever. Our mini bar closet was locked and when we asked to open it we discovered a pure joke. It was not working and all its content was just left outside. We couldn't get more shocked than that. Check out the photos. 4. There are TONS of mosquitoes and bugs all around the hotel and the pool area, me and my wife got bitten endlessly during the few hours we spent at the rooftop pool, killing a bug every 3 seconds or so. Check out the photos I attached. 5. Breakfest is poor and has outside sits only. No air condition. Very limited selection of food while the dishes are small and not satisfying at all.
Good 6,7
Pros: The location is great. The hotel staff is really kind and caring. The room was pretty clean and set up.
Cons: There was no wifi signal in my room. The bed is not the most comfortable.
Excellent 10,0
Pros: Everything would definitely come back and stay at this hotel again!
Excellent 10,0
Pros: The hotel was excellent and we loved it
Good 7,9
Pros: Good breakfast, very nice staff, good rooftop with pool
Cons: Too loud, too much noises, not worth a 5 stars
Excellent 9,4
Pros: Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons: We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
Good 6,2
Pros: The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons: For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
Excellent 9,6
Pros: + Perfect location in the center of Playa del Carmen ! Only 1min by walk to the 5th avenue where all the activities are (shops, restaurants, bars, nightclubs...) + Free and safe underground parking available + Beautiful interior area with palms + Office tours/activities available next to the reception + Staff was very nice and helpful + One free welcome Tequila per person when we arrived + Huge and beautiful apartment/loft with nice balcony with our own hamac + Kitchen is well equipped (many alcohols, sodas, waters available) + Enormous shower that split the loft in two different areas + Everything was clean and with nice furnitures + Big bed, comfortable and clean + WiFi worked very well + A/C + Rooftop area with the view over the sea !! The pool is gorgeous with all the sitting areas available and the bar
Cons: - Breakfast included was OK, but I think the choice included was very limited in terms of variety for a 5 stars hotel - No battery in the TV remote - The main beach near the hotel was unfortunately invaded by sargassum and it is not nice to enjoy the sea.
Good 6,2
Pros: The shower area was beautiful with two ceiling shower heads.
Cons: Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other to hot. Maybe a 5 degree difference. Lots of apologies, but no offer of compensation I've stayed over 600 nights at Marriott hotels, over a hundred at Sheraton hotels. NEVER have I been treated this way over a mechanical problem. DON'T stay here. Lots of glitz but no real concern for the guests and their comfort.
The Palm At Playa - Playa del Carmen
Rated no. 11
8,9
Excellent 8,9
Based on 712 reviews
Details
Reviews
R2 610

Amenities
10,0
Location
9,3
Room
8,8
Service
8,6
Wellness
8,3
Overall 9,2 Excellent
Based on 56 reviews
Amenities
10,0
Location
9,3
Room
8,8
Service
8,6
Wellness
8,3

Excellent 10,0
Pros: Perfect location, perfect apartment, perfect break, thank you, would definitely recommend and return
Cons: Clearer instruction on where the reception is when arriving at property
Excellent 10,0
Pros: Whole apartment. Bedroom and living room. Quite big. Cleanliness, 24 hrs reception staff. Ample space. Ambience of the apartment. Location. Netflix, YouTube and other apps on TV. Nice cooling.
Cons: It's a condo apartment and not like a hotel. People around us actually lived there. Pool was very small. Reception and keys collection is a block far away from the apartment.
Excellent 9,6
Pros: Big,amazing place, rodrigo who helped us with check-in is the nicest person in the world! Big,comfy bed, great lounge and bathroom. Kitchen fully equipped. Really high standard! Parkspace provided, breakfest great. All in all really good value for money!
Cons: Pretty loud place next to the 5th av and 2 big dance bars with super loud music
Villas Sacbe Condo Hotel and Beach Club - Playa del Carmen
Rated no. 12
9,2
Excellent 9,2
Based on 56 reviews
Details
Reviews
R2 359

Amenities
9,5
Value
9,4
Pool
9,1
Location
8,9
Comfort
8,3
Overall 8,9 Excellent
Based on 289 reviews
Amenities
9,5
Value
9,4
Pool
9,1
Location
8,9
Comfort
8,3

El Acuario Hotel - Playa del Carmen
Rated no. 13
8,9
Excellent 8,9
Based on 289 reviews
Details
Reviews
R1 047

Breakfast
9,1
Service
8,8
Cleanliness
8,8
Food
8,7
Amenities
8,4
Overall 8,8 Excellent
Based on 2 109 reviews
Breakfast
9,1
Service
8,8
Cleanliness
8,8
Food
8,7
Amenities
8,4
Cleanliness
8,8
Service
8,8
Food
8,6
Bar
7,6
Vibe
7,3
Food
8,9
Service
8,7
Amenities
8,5
Pool
7,0
Location
6,8

Excellent 10,0
Pros: The food, service, entertainment, and employees were all very good. They are respectful, courteous, responsive, and friendly. They made our stay very welcoming and comfortable.
Cons: We had a small ant problem which resulted in them getting into our luggage and clothing.
Excellent 10,0
Pros: The staff is amazing. They made sure our trip was fantastic. Resort is very well kept and clean. The food was wonderful, and fun theme's every other day..
Cons: If you want to be close to the beach, this would be the only flaw.. I did not mind taking the shuttle to the beach club (which by the way is amazing as well). The shuttle was on time every time, and went to the beach club and shopping area at 5th avenue
Good 7,0
Pros: The entire layout is pleasant
Cons: The internet service is only free at a certain area, does not available at my room.
Okay 5,0
Pros: The staff was very friendly and always there to try to help.
Cons: The rooms where old and the entire property did not live up to the Riu standards.
Riu Lupita - Playa del Carmen
Rated no. 14
8,8
Excellent 8,8
Based on 2 109 reviews
Details
Reviews
R2 964

Wellness
9,8
Value
9,6
Location
9,5
Service
9,4
WiFi
8,3
Overall 8,8 Excellent
Based on 895 reviews
Wellness
9,8
Value
9,6
Location
9,5
Service
9,4
WiFi
8,3
Wellness
9,8
Value
9,7
Service
9,7
Location
9,7
Amenities
8,4
Wellness
9,8
Value
9,6
Location
9,4
Service
9,3
Food
8,2
Wellness
9,9
Value
9,7
Location
9,6
Service
9,5
Breakfast
7,1

Excellent 10,0
Pros: Costumer service is amazing
Excellent 8,8
Pros: The ouside area is beautiful, very close to the center- 2 min walk from the cocobongo. They have a nice continental breakfast and dinner which is a plus. The staff was very friendly and nice. They let us leave our luggage for 2 days with no fee. They have a shuttle to the beach, and one morning the shuttle driver gave us a ride to the cozumel ferry which was great. We had good AC. Got a free massage which was great.
Cons: The room smell really bad and muisty ALL THE TIME. No good stream in the showers, bearly existent. Our room was on the first floor, but if you stay on upper floors theres no elavator.
Excellent 9,6
Pros: Very pretty setting. It was close to the main part of Playa del Carmen, yet still quiet and peaceful. There was free breakfast, sandwiches around dinner time and a free massage. There was also a free transfer to Mamita beach, with beach towels provided. Aircon in the room was great and I also had a fridge. The staff were really helpful and friendly. All in all, it is very good value for money and a great little hidaway from busy 5th avenue!
Cons: The shower could have been better.
Excellent 10,0
Pros: I loved the free relaxation massage and the ability to get into my room 1hr earlier than normal check in. There was also filtered water and herbal teas available for free at reception and 24hr reception attendance. The staff were super friendly and helpful.
Cons: I felt a bit crowded on arrival in the waiting area. There were alot of staff milling around.
Excellent 10,0
Pros: Free WiFi , breakfast and bikes
Cons: .
Okay 5,4
Pros: Location good , quite relaxing ,roomy,clean Price
Cons: No view, takes 5 minute to get hot water, no microwave , fridge didn't work, no pool, front desk attendant was useless , unprofessional . She should have been in housekeeping. Place needs a lot of work but has potential if proper managed
Good 7,1
Pros: Helpful staff. Free coffee constantly in lobby. Good location 2 blocks from the main drag. I didn't use the pool but it should be highlighted as a plus for the price.
Cons: No parking. Breakfast offsite only available after 8.30. Room furnishings and shower quite basic. Internet seemed to be turned off at night.
Hotel Playa del Karma - Playa del Carmen
Rated no. 15
8,8
Excellent 8,8
Based on 895 reviews
Details
Reviews

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