|Value for money||7,1|
|Distance to city centre||1,7 km|
|Nearest airport||New York LaGuardia|
|Distance to airport||8,7 km|
|air conditioning||in 12 reviews|
|bar area||in 38 reviews|
|bed was comfortable||in 125 reviews|
|close to the subway||in 25 reviews|
|destination fee||in 15 reviews|
|free coffee in the lobby||in 81 reviews|
|free wifi||in 62 reviews|
|grand central station||in 22 reviews|
|great hotel||in 203 reviews|
|great location||in 442 reviews|
|mini bar||in 83 reviews|
|new york||in 47 reviews|
|nice lobby||in 60 reviews|
|nice staff||in 303 reviews|
|nyc standards||in 6 reviews|
|room was small||in 225 reviews|
|staff was rude||in 247 reviews|
|times square||in 22 reviews|
Great location, clean comfy room, and had a nice in hotel lounge, restaurant, & room service. I'll be back...
Friendly Staff , Not so clean
The staff was really nice and quick when I called except for one time I had called for a bucket of ice to keep the kids milk cool .I would’ve used the fridge but it was very warm and humid in the cooler which had drinks for purchase. I liked that we received a $30 credit for the bar/lounge area we bought the truffle fries and Mac and cheese AMAZING !! The waitress looked like she was having a bad day only down side .
This place has so much potential but the cleanliness is what ruined it for me. The bathroom :( !!! The drain was so gross I literally gagged just in and out shower. The pull out bed looked like someone had slept in it before there was hair and stains on the sheets. I called for new ones still had stains on it but you can tell it was washed at that point I was tired and over it the kids where restless so I just let it go. The ice machine on the floor was broken and so was the walls where the ice machine was located. I wish the place matched the staff because they where really helpful and nice but certain things are beyond their control.
Front desk staff just OK
Bed was comfortable.
Front desk staff member who checked us in was rude. I wouldn't stay again because of this.
Room was clean. Convenient location.
Check in took over two hours with only two people at the desk. Took half my day dealing with the process. Front desk manager didn’t seem to care. When you call to check on your room, they send tryouts voicemail. One working elevator out of 4. Had to wait 20 minutes for elevator. If you are there for a short time, this hotel isn’t worth it.
Its a beautiful hotel, the staff was super nice, the location was very convenient.
We paid extra for a "Wonderful" room - supposedly larger, with city views, but when we arrived, we were disappointed by the view of the wall. We were told no other views were available. Our room had a constant fan going in the bathroom - quite loud and no way to turn it down. The room was small, and yet a large display of snacks took up most of the horizontal surface. The flat screen TV was mounted on a large pole in the corner of the room: one had to pivot it to get around to the bed- a tight squeeze. When our room was made up, they forgot to give us drinking glasses and facecloths. And on our last night, we received a call from the front desk at 6:32 AM, by mistake. Needless to say, we don't plan to return. W..t.f...
There's better hotels for the price
staff and service
We had three rooms for 3 days and neither one of the families staying were pleased with the cleanest of the rooms, specially the bathrooms. The assistance at the front desk was way under what luxury hotel will provide. The staff was not to the standards of the price of the hotel nor of a well trained staff.
I like the food & drinks at the bar/lounge area downstairs and the waitress was nice.
The front staff was disrespctfull and they took an hr to bring my car out from the garage area . Room was small and tigth.
Location location location!
Somehow got the only hotel in NYC that didn't have a warm holiday feel to it.
Enjoyed my stay. Made to feel very welcome. This hotel has a boutique feel to it,it is so unlike the normal bussiness chain hotels it competes with in Midtown. Perfect location close to 51st street subway and Grand Central Station. Also short walk away from the park and all shops on 5th avenue.Staff are all very friendly and helpful and the room although smallish(like nearly all New York hotels) was very well eqiuiped and comfatable. The bar is very lively at night if that is your thing.I will stay again if in New York.
Lobby: great music, lively, makes you feel good. Fitness: well equipped. Hotel staff very helpful.
IT system: After 9 hours of flight and 1 hour of taxi, hotel tells you that you do not have a reservation. :(( They charge you twice - again IT system. Thank you to the hotel staff trying to solve the issue.
Beautiful hotel. Really nice atmosphere. Staff very helpful. Was initially concerned that the Internet was going to cost $14.95 a day but they made us a member of w hotels for free which included free Internet. We stayed in the MEGA room and it was a great size.
The good thing about this hotel that the staff were friendly and were able to assit you or make up for anything that was not satisfying. In addition the location was not bad either if you were looking to have access to the main roads.
Very tiny rooms!! What is called a queen only seems like a double bed and a king is more like a queen bed, plus you hardly move around in the room and toilets were even smaller. I am not sure how these rooms claim to be for 2 persons as there definately was no room to move around, or even cupboard space for clothes, unless you have 2 outfits each. In addition the first room had this horrible gas smell in the toilets leaking out from the pipes below, the water is not complimentary in the room, the shower pressure was very weak!! I did get another room though but the internet line was not working. So all in all, it was not a great experience although the staff there did help in turning things around.
Great location, cool hotel, very confi bed, in the lounge in the lobby they put a DJ with nice music in some evenings, very nice
the bathroom/toilet have a sliding door which do not completely isolate from the room
Wonderful staff, honesty of cleaning staff. And I loved the lighting, both in the common areas and the room.
No real restaurant. Earlier coffee service in lobby would be good.
room was supposed to be mega room--was small and only one queen size bed
Our room was very clean and very comfortable after a long day. We would stay again.
The rooms were extremely dark and the lifts were verydifficult to use.
The Maxwell New York City is located in Midtown Manhattan, just steps from Times Square, Fifth Avenue, Broadway, and all of the best attractions and destinations throughout New York City. This hotel is also close to Grand Central Terminal and subway stops, making it easy for guests to get around and see the rest of the city, as well. Rooms are designed for modern comfort with all of the amenities that guests expect, including state-of-the-art technology, high-end baths, and more. The Living Room offers cocktails and conversation, while guests can also enjoy full-service dining at Heartbeat, the onsite restaurant. The Maxwell is home to 697 guest rooms and suites, many with stunning views of the surrounding city and skyline. Amenities include in-room refrigerator and microwave, separate tubs and showers in rooms and nonsmoking accommodations. The hotel also offers babysitting services, concierge services and 24 hour room service, laundry and dry cleaning services and flat screen TVs in every guest room. Guests can also rent cars and make flight reservations from the car rental and airline reservations desk. The Maxwell New York City also has a full-service business center for corporate clients. This hotel is just minutes from transit, making getting there easy. Plus, it is just 30 minutes from LaGuardia and JFK International Airport, with convenient transportation options available at both ends. Guests of the Maxwell can visit Rockefeller Center, Bryant Park, the Metropolitan Museum of Art and Central Park, which are all just minutes away.
Based on 1 164 reviews
Value for money
Policies vary by room type and provider.
|New York LaGuardia||8,7 km|
|New York - Penn Station||1,9 km|
|Secaucus Junction, New Jeresy||8,7 km|