Holiday Inn Melaka

Stayed in Holiday Inn Melaka a few times since it was first opened about 8-10 years ago, not sure about the exact date. Hotel still looks the same and the reception staff and concierge are polite and welcoming. Check in and out was a breeze. Although hotel is a tad old-looking, I still like the warm hospitality of the staff and I feel safe staying with Holiday Inn.

The hotel is located at a rather good location near Mahkota Mall and hospital and nearby shops, eateries and a 20 min walk to Jonker Street, you still have to cross the main busy expressway road outside the hotel to get there. It’s very dangerous, not good if you have children. I must say the hotel is looking rather old and well-used and the rooms are no longer spanking new and luxurious unlike the newly built hotels with the latest decor and design. Bathroom wise, it’s small and there are only two big towels provided. No hand towels and medium size towels. The towels are old and do not look white. Cleanliness of the room is also not up to par. Housekeeping please take note. Buffet breakfast is a great disappointment. It wasn’t like before. The selection provided is not much and the quality and taste of the food is below average. The buffet table and fixtures where the food are displayed are not clean, with food stains that were left behind from many meals before. The coffee, tea and soy milk dispenser machine are a disgrace to look at with stains all over the machines. The coffee is so diluted and bad. The cups are all stained although they are deemed ready to use on the tray. Waiters are slow to clear up used plates or set up the tables for other guests. Holiday inn F&B department seriously need to up their game in managing their food operations and service.

Staff are friendly.

Location not so convenience, if we don't take the hotel transport. Crossing the road is not so safe as there is no traffic light.