Hotel Panorama

Not so Panoramic for much longer

Location was good. Quick access to MTR.

There is a new building going up in front of this hotel so the views are as good as advertised.

Location, room comfort, views of the harbour from higher floors. Make sure to get a room above floor 23 to have a good view. Comfortable big beds. Breakfast selection was very good.

The staff at the reception were appalling, very rude and unprofessional, behaved like they were doing you a favour by checking you in even though you paid hundreds of pounds to stay there. In particular, a guy called Joseph was very rude to me when I asked for a wi-fi password - i have never encountered such an attitude from a hotel staff anywhere in the world. Also, as we were checking out at 5 am, before breakfast, someone suggested that the hotel could prepare a packed breakfast for us, which would be very nice. Needless to say, this was not done and no appologies were offered. They even lied saying there was no record of the request even though the breakfast was their own suggestion, not ours.

Booking.com offer was not matching hotel services. In the offer I was supposed to have free internet access, hotel transfer one way, coctail. None of this was fulfilled.

Perfect location, the platinium rooms are nice has a great view of the Hong Kong island. I'd prefer to stay if I ever visit Hong Kong again, convenient place.

Brilliant view. Modern decor. Very pleasant and helpful staff. Comfort. Fine food. Complimentary coffee and cocktails.

The rooms were not large. Exclusive lounge was not always available. Complimantary hors d'oevres were not always provided. Offered discounts on meals did not transpire.