Hotel Royal

Location

First when we reach with our car they said thier parking is full which is not acceptable after 6 h travelling iwill search for parking The room allowed pets the houskeeping very bad one galss broken in the bathroom after cleaning still the glass was in the floor And the room and bathroom very small compare with other hotels

Not much - the bar staff were pleasant - oh and their ironing room had some cracking irons - that’s about it!

My room was meant to be a ‘superior’ room. No. 701 - directly beneath the ‘gym’ which is a few machines and treadmill. Gym opens at 6:30 - so if you like to wake up to the noise of someone running this is the room for you. Also next to the lift, air con was rubbish so opened window - it’s next to main line railway! Take earplugs. Breakfast for cost was theft! Bar that - enjoyed leaving

The location. Its bang opposite a tram stop and near the railway station.

The reception staff is borderline rude. There is no refilling of water besides the first day.

This is not a 4 star experience. Nothing was likeable about this hotel.

We arrived to a very dark reception area. checked into the hotel pre paid and were asked for 400CHF deposit on a room we had already paid for. We were told that it’s just the card details to be held and no deposit will be taken. By the time I got to the lift, the money was taken out. The hotel staff were responding ok at best. The gym is unusable as most of the machines (6 in total) are broken and there is no air con in the room so it’s a complete sweat box. The pillows were very lumpy so I didn’t get a good nights sleep and our tv had about 6 channels that worked. The bathroom is the tiniest bathroom I have been in at a hotel and the shower head was hanging with no place to support it for a good shower. I am 6ft 3 and when I was standing in the shower/bath. My head was hitting the ceiling. The tiles were brown stained also. We asked for a do not disturb sign for one of the days. When we returned, there was a sign on the door saying they will come into the room for security purposes, which made me feel extremely uncomfortable. Don’t waste your money on this hotel. Almost £700 for 4 nights plus city tax. Let’s hope Vienna changes our experiences! :)