Avra Imperial Hotel

The location near Chania was good and the concierge service was very professional and gave us good advice for trips in the area. The room we had was big and quiet enough.

This property caters much more for families with young children and had the feel of a hotel that was part of a package holiday rather than a 5 star resort. The staff was friendly but some looked like they would rather be in a different job. The furnishings for a 5 star hotel were cheap and in need of maintenance. The water in our shower didn’t drain properly and the furniture, being mostly white in our room and throughout the hotel was dirt stained from use. The main breakfast area was huge and had the feeling of a canteen. The Cretan breakfast room was much smaller and more pleasant. In all this hotel is not how it how looks in the pictures.

The pool in the suite was fine and the Asian restaurant was good. The hike which was arranged by the gym was good.

To start with the description of the hotel on booking.com or the hotel website were completely not accurate. The resort and am using the word loosely was a through back to the 80s. The room phone was not working and it took 2 days to fix. The shower light turns off after 10min and no one fixed it. 4 times there was power outage. When we asked for an upgrade for our second room the extra was higher than both the hotel website and booking. On the website it mentions water sport activities but that was 20min drive. It’s mentioned the resort has 4 pools but never mentioned that 2 of them are across the road on the other side. For the price paid you would expect much more than what’s on offer. An absolute rip off