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|Distance to city centre||0,1 km|
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The property is very close to the city center, plus it has an internal car park. The rooms are reasonably big.
1) The owners/members of staff smoke inside the main office which is not detached from the main reception, plus the main bar at the entrance allows people to smoke. There is no proper ventilation to isolate the smell of smoke As a result, all the hotel (including carpet throughout and smoke free areas) smells like nicotine. The effect was similar to a 1980s Motel. This is quite unacceptable both for families with babies (third hand smoke is as harmful as second hand smoke) or if you consider spending a holiday in the nature with unpolluted air. 2) The staff was unfriendly and unhelpful. When we booked, the room description on booking.com included an internal kitchen. Disappointingly, there was no kitchen in the room. As a result, we didn’t know how to prepare food for our 9 months old baby. The members of the staff refused to admit there was an error on their side. Moreover, when I asked if we could at least quickly use the main kitchen to quickly prepare some food for my son, they said this was impossible because that would have meant cooking in their private kitchen. In reality, the kitchen I had asked to access was used for the hotel customers breakfast rather than being for private use. 3) Given the cost of the room, we found the breakfast quite basic and relatively below the average when compared to the average standard of similar accomodations in Castelrotto. They charged us for a cappuccino, and the coffee was quite disgusting.
comfortable room with storage space, perfectly clean, large terrace with garden chairs, big breakfast.
Whirpool broken, sauna not in operation, Wifi up and down, the best signal in the lift! Breakfast quite OK, I recommend put extra plates to the buffet, one is not enough. Staff, probably owners, behave as it bothered all the time !!!
Nice room with balcony. Lovely rooftop deck
Wish we'd had more time there.
The breakfast buffet was extensive and very good. The parking was easy and convenient and the room was well furnished and clean. It's a short walk to the center of town.
The room may be non-smoking, but the smell of cigarette smoke from the bar and from the hosts' office permeate the hallways. Because they smoke, they didn't believe me when I told them it was in the halls even though there is a filter in the bar, since the office and the bar and the hallway are connected with open doors. It gave my wife a headache one night. English is spoken, but minimally, so don't expect travel suggestions or tips.
based on 281 reviews
Things to know
- Near city centre
- Clean hotel facilities
- Spacious rooms
- Nice balcony
Policies vary by room type and provider.
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