Hotel Casa Lola Deluxe Gallery

No doubt, the place is beautiful. Such lovely aesthetic and furniture, beautiful rooftop, two pools (tends to have girls Insta profiling 50% of the time FYI!), some of the staff are wonderful and the food, both room service and attached restaurant, Dona Lola, is very good. Just sort out some of the basics please!

We really wanted to love this hotel, it is so pretty. But it's hard when you don't have a proper sleep or shower for 5 days. Firstly, 3 days out of 5, we had no hot water for showers. None. Tried in the morning and afternoon, nothing. Totally cold, and it's off season. Second, their staff can be quite abrupt, not all but some, took a little getting used to, certainly the reception is hit and miss. Rooftop team generally pretty good. Room service was also really hit and miss: we had used glasses and two kettles, clearly visible, left for 2 days, and some days we got pool towels, some days not. It could have been cleaned better too and the time she turned up were weird, 4pm one day. Mainly, third: THE NOISE. This is easily the noisiest hotel I have ever stayed in, even compared to airport hotels: it is ridiculous. There is zero sound insulation between rooms and even being a floor above and slightly near the kitchen, we could hear them easily and they play music until 1130 or midnight, every night, start again 6am. We had a noisy guest on his phone, ditto his t.v., could hear everything and he was the floor below. Any guests walking past our room, anything. You are also right next to two quite loud bars/music clubs and the hotel is not equipped to keep the noise out. We were out late ish most nights, but when you have arrived from Cuba after a 5am flight and just want to sleep at 10pm, no dice. The bathroom window doesn't actually have any glass in it and half of our wall (room 9) was made out of glass doors with no seal. I'd try and avoid any ground floor rooms and rooms 8,9,10, with the higher number rooms being more secluded. Overall, this place needs some money spent on it if they are going to charge what they are charging. They also tax and tip you from loving the place, with 8% tax, 10% tips on everything and 8000 per day on top of the bill for a tourism tax!