Cape Town hotels in Cape Town City Centre

Pros: Breakfast was good. Restaurant was good, especially the chicken pasta.

Cons: The coffee machine was not user friendly. the light stays on at night and creates disturbance. The coffe is also not very good.

Pros: From start of the holiday until we left all the staff from the Manager down were first class, we arrived at very short notice because of a very bad experience with our first hotel. We checked in on Christmas day, the staff were first class as had a very short window to complete check in as was attending a Christmas Lunch. The Westin Hotel went out of their way to help and assist throughout our stay, would highly recommend this great Hotel... Well done.

Cons: Nothing :-)

Pros: Very good

Cons: Not much choice for food in restaurant or room service. Quality needs improvement.. Had booked Mercedes Vino van for 7 but Hyundai van made available.

Pros: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Cons: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Pros: Rooms were very clean and well equipped with all amenities. The beds are one of the most comfortable I’ve experienced. The staff were very helpful, friendly and professional

Cons: Not a good outdoor area or pool space for being in Cape Town...

Pros: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Pros: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Cons: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Pros: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Cons: Sometimes prices on high side for Cape Town where there are plenty of options

Pros: nice rooms and central location

Pros: Everything

Cons: Waiting 1 hr to check in

Pros: Staff were very kind and nice as well as the facility very clean

Pros: Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism

Cons: Nothing

Pros: Staff were more than friendly, food divine and your hospitality excellent

Cons: Love every thing

Pros: Location, reception staff

Cons: Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately

Cons: Perfect

Pros: Every guest was made welcome and valued by all the staff throughout the hotel. Room was fabulous, Taj Club was the special ‘extra’ and worth paying for. Spa services excellent, high quality and value for money as was afternoon tea in Mint and dinner in Bombay Brasserie. The concierge was very professional and nothing was too much trouble.

Pros: Wonderful, friendly, helpful staff

Cons: Dinner at the Mint restaurant was only ok

Pros: Service is great. Wonderful compliment of staff.

Cons: The Hotel has some maintenance issues , upgrades to some rooms as they need to be maintained and repaired

Pros: Breakfast was excellent, and the staff is amazing, particularly the concierge.

Cons: Bathrooms have windows to the bedrooms above the tub... why?

Pros: Beds are super comfortable and there was a great bath in our bathroom.

Cons: The pool and restaurant on the roof are not part of the hotel so you cannot charge anything to your room there. The pool is also tiny but the view is amazing!

Pros: Nice hotel, good amenities, well located.

Cons: Needs more elevators.

Pros: It’s location close to everything basically The rooms are well decorated

Cons: -The breakfast is horrible -They claim to have a swimming pool but they don’t -The concierge is unhelpful they need to bring people who are actually keen on helping others and knowledgeable at the same time -the staff are stressed out when you ask for anything

Pros: Excellent roof top Restaurant, limited choices for dinner however.

Cons: Rooms were not sound proofed, we were constantly disturbed by outside noise of the traffic and atrium echos, room design did not meet up to our expectations

Pros: Staff were great. Huge rooms.

Pros: The overall hotel is great and rooms very spacious and the rooftop bar super

Cons: Lack of gym facilities and the swimming pool bit small

Pros: Your staff were always excellent, friendly especially the gentleman who assisted us with our luggage and organized the transport for us, he made sure we don’t miss our flight, hands up my brother thank you very much. I will definitely come back to Southern Sun Hotel.

Pros: Courtesy, love and warmth of the entire staff. The shuttle service offered by the hotel to and from V&A.

Cons: Towards the end of our trip out room was not vacuumed but only the beds were prepared with the same sheets we previously slept with. We accidentally made the sheets with the soup but the following. daysame sheets were used again with the stain of soup. We want to be open onthis one we were very. unhappy more especially, my wife she was pissed off. Please improve in this regard but we really enjoyed staying at Southern Sun Waterfront. We were pleased with most of the correct and their reception was pleasing. We felt at home.

Pros: The location is very good- close to the shopping malls and other amenities and easy to get to from outside the city . Thanks for the shuttle too .The meals are also good

Cons: Front Office staff can do better, phones go unanswered and some staff look at you like they dont want you to talk to them

Cons: The room service food was cold and maybe hotel too big to provide attention to staff attitude

Pros: Everything about the hotel except for the cleaning of our room whereby we had to wait to allow them to finish off at 14 hours.

Cons: Had to wait to allow cleaning staff to finish cleaning at 14:00

Pros: Great location, friendly staff and nice pool/bar area.

Pros: Perfect location. Extremely friendly and helpful staff. Will definitely stay there again and again!

Pros: Breakfast was great, maybe a bit heavy on the butter for me. Skilled chef and prompt efficient service from catering staff. Barman stayed up late to serve just the two of us and we could still go up to roof although bar was closed. Located right in Long street, easy drive from airport .Definitely will return. Crazy style.

Cons: what can i say, lovely place. Staff on the ball and attentive, breakfast great. Water restrictions are a bummer though, could not enjoy the lovely bath. Parking inside building is a bit tight , but not too bad for location. Bar was a bit limited in selection of stock for me though.

Pros: City center, very old, but comfortable hotel, big nice rooms and bathroom. Great old elevator:)

Cons: cockroachs running all over the room and bathroom - I was affraid to go to the toilet at night.

Pros: Trailer idea cool Rooftop bar nice Staff friendly

Cons: Long Street

Pros: I liked the location and the interior of the hotel. The check-in team was extremely friendly and welcoming.

Cons: I would like to see extended hours for room service or a 24 hour option for snacks or teas/coffees in a communal space in the hotel.

Pros: Great rooms, excellent service,

Cons: Limited food selection