Holiday Inn Canmore

The hot tub was good and the beds were comfy

My partner and I were out there celebrating our 10th year anniversary. The hotel was a basic disaster from the beginning. Management is appalling. At check in time there were people lining up and the guy behind the counter had no idea what to do, he had to call for a manager, she eventually turned up. After settling in to our room we went into the restaurant for something to eat, ordered the platter, gyozos (no soya dip), battered mushrooms (tasted like old socks), veggies (5 slices of cucumber and 4 cherry tomatoes - no dip) ribs, not the normal small ones but 2 lots of 2 baby back ribs all for the princely sum of $18. Do not get the Holiday Inn Iced Tea, unless you want to walk around with one eye closed for the duration of your stay. When it came time to pay the waiter told us the debit machine wasn't working unless he punched it a few times. Apparently management told him it was a 'Blue tooth' problem, but he can be embarrassed every time a customer wants to pay. The following morning I called the front desk to inquire about the complimentary breakfast, she said "Did you get tickets when you checked in?" I replied no, she said "Well you're not entitled to complimentary breakfast". I told her it was included in our booking, again she said it wasn't, but she will check with the manager. At this I went down to the front desk as I was waiting she called our room to tell my partner we were not entitled to breakfast. At this point I identified myself and showed her my booking on my cell phone that stated breakfast was included. She said could she show it to her manager, I gave her my phone, a couple of minutes later she came back, no apologies, she just reluctantly gave me tickets for complimentary breakfast. Why did this take so much time? Again incompetent management. Too many issues with the spa bath to go into, also my partner got locked in the broken showers stall.

Service was not good

It's off the highway

Worst room I've ever had crappy bed and the tub wouldn't drain so could have a shower

Nice location

Rooms were the dirtiest rooms I have ever seen! first room they sent me too had not been cleaned from the previous guests stay. second room that they switched me too was equally as filthy but had fresh sheets.