Best Western Hôtel Gare Saint Jean

The location is very good, and the hotel is pet friendly. Apart from that, we were surprised that the staff did not speak English at all, and the room cleanliness was far from good (it was the first time we had to change the room!). We are frequent guests of the Best Western Hotels brand, and find them really great, but this one is much below BW average. Read full review for details. If you are looking for a leisure and chill, this hotel may surprisingly interrupt your plans

Well, overall BW Hotels are great, but in this one we had to change the room to another one because of very improper cleaning (the toilet was just gross). Besides we had to use a translator to talk to the staff, as English was not spoken here. The whole point of being loyal to Best Western Hotels is to have an accommodation without any stress. This time everything ended up being passable, but there was a lot of unnecessary stress and time wasted due to communication with staff and room lower standards. This was the first time of 7 in BW we had to change the room due to poor conditions. Anyway, the process went relatively smoothly and the staff was helpful (despite lack of English). The lower rating is because hotels should serve people, not the other way around. You pay for your stay so you shouldn't be constantly stressed about it or uncomfortable