They didnt even have a car available for more than 2 days
Pros: Absolutly nothing... there was nothing more car no nothing. Luckily I had a plan B or else I would have been stranded.
Cons: Car rental was with discount despite being told it was with Ace and receipt being for Ace. Went to one location and there were no cars left. 30 minutes later was taken to another location for a car where there was only one massive pick up truck left. Missed an important meeting because they were late. They told me at the Discount dealership that this had been happening a lot lately so be careful!
Pros: Car was very comfortable.
Cons: Did not advertise that I could be picked up anywhere in the city, so I spent half my day getting around Kingston to the train station only to wait another 15 min there. Would be nice to have just called them and been picked up! Service on pick up and drop off was very verrrryyy slow. People were very nice, but took me 30 min to drop off the car ???? I managed to be late for everything else in my day. Again, everyone is very nice and seems like a fun place to work but not a fun place to rent a car. Did not outline that you need insurance; seems obvious in retrospect, but for first time car renters like myself (and the girls next to me while I checked in) would have been a good thing to get organized instead of frantically trying to do it on the spot! (Especially in an office that has no customer access wifi). If I had had the chance to see if I was covered elsewhere, that would have been nice to explore, instead of dropping an extra 100$ because I was late, stressed because I was late, and didn't want to make the people behind me in line wait as long as I did! Did not have the car I asked for; gave me an "upgrade" from a small car, that I had planned my journey/budget around, to a gas guzzling monstrosity. If I wanted a large SUV, I would have booked one! The same thing happened to two gentlemen when I dropped my car off. Where are the normal sized cars? Do they have any????? Overall, I spent a lot more money than anticipated, between the insurance and gas, and both picking up and dropping off were stressful. Leaves a bad taste in your mouth.
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Where can I find Ace hire cars in Kingston?
Address1712-1776 John Counter Blvd
|Monday||09:00 - 15:00|
|Tuesday||09:00 - 15:00|
|Wednesday||09:00 - 15:00|
|Thursday||09:00 - 15:00|
|Friday||09:00 - 15:00|